Medical Patient Service Representative

General Summary : A nonexempt , clerical position responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist / registration clerk or medical assistant.

Essential Job Responsibilities :

• Schedules appointments for patients e ither by phone or in person . Clinic offers after-hours / one-day appointments, representative will schedule these appointments following walk-in protocols.
• Uses electronic medical record program t o match physician / clinician availability with patient's preferences in terms of date and time.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient / staffing patterns. Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Collects patient demographic information ( ie address, income verification, ID) and other paperwork as needed .
• Explains financial requirements to the patient and collects co-pays as required . Balances cash drawer daily.
• Demonstrates understan ding of HIPPA and protects patient information.
• Other duties as assigned.

Education : High school diploma.

Experience : Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.