TPA Operations & Compliance Lead

Tpa Operations & Compliance Lead

At Keating and Associates, each individual has a unique ability, a unique story, and a unique contribution that is vital to our success. With diverse experiences, cultures, backgrounds, and beliefs we are a better company, and we better serve our valued clients. True teamwork is only possible when we embrace that our differences make us better together. By creating an environment where people are welcomed and equipped to do their best, we fully embrace our core values of excellence, abundance mindset, and teamwork.

The TPA Operations & Compliance Lead provides peer-level leadership, guidance, and workflow coordination within the TPA Department, ensuring that processes are streamlined, organized, compliant, and consistently followed. This position develops and facilitates training for peers, supports regulatory compliance initiatives, and supports the department through communication and client service processes. The administration also plays a critical role in the annual plan cycle by preparing plan reports, testing, valuations, distributions, and audits on select plans. This position does not carry supervisory responsibilities but influences team performance through quality reviews, mentorship, and collaborative workflow coordination. The role requires research skills, independent judgment, and initiative to maintain compliance and drive operational efficiency.

This position is non-exempt, can be conducted remotely or in one of our office locations, and reports to the TPA Department Manager.

Responsibilities include, but are not limited to :

• Coordinate and monitor workflow progress with team members
• Review and verify work for accuracy and compliance
• Set precedents and adapt procedures in relation to current and new regulations
• Provide operational support and recommend enhancements to the TPA Department Manager
• Maintain digital, automated, and manual filing systems
• Verify and organize client data
• Ensure documents are sent, received, and processed in a timely manner

Training Ownership

Compliance Oversight

Plan Administration

Desired skills and qualifications include, but are not limited to :