Loyalty Communication Manager Job at Circle K in Charlotte

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Global Functions Recruiting Specialist @ Circle K | Talent Acquisition

Who We Are

At Circle K, our mission is simple : we want to make journeys easier and more enjoyable for our customers. We make everyday moments brighter by delivering thoughtful lifts along the way. We make journeys easier by offering fast and friendly service. We get the on-the-go lifestyle – that’s why we take extra steps to brighten peoples’ days and make quick stops easier. We are part of communities across North America, Europe, Asia, and the Middle East, helping us grow into one of the world’s leading convenience and fuel retail businesses. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.

Join Our Team! We're looking for an experienced Loyalty Communications Manager with strong project management skills, a passion for loyalty campaigns, and experience in SMS marketing. In this role, you’ll define the vision / strategy for the SMS channel, manage our relationship with the provider, help define the owned channel strategy with the Retail Media Network team, and collaborate with the Loyalty CRM team to develop targeted / personalized communications that drive meaningful behavioral changes and measurable business outcomes.

Our Ideal Candidate Would Be

• Loyalty communications strategist – experience in managing and executing omnichannel loyalty campaigns to drive key priorities and desired customer actions; strong audience segmentation understanding.
• Project manager – ability to establish ownership of the SMS channel, define SOPs, create project plans, manage timelines, and communicate with stakeholders.
• Proven collaborator – capable of working across teams and geographies to build positive connections via compelling campaigns and experiences.
• Strategic thinker & innovator – able to define strategy, vision, and roadmap to evolve channel capabilities to meet business needs.

What You Will Do

SMS Project Management

CRM Strategy & Support

Ad-hoc Responsibilities

What You Need

What’s in it for you!

Interested?

Circle K is an Equal Opportunity Employer, compliant with the ADA and local laws. Please inform HR if you need accommodations to participate in the application process.

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