Customer Service Representative

Customer Service Representative

Applicants must reside in Puerto Rico in order to be considered for this position!

Are you an experienced bilingual or Spanish speaking call center representative looking for a new opportunity? We are hiring immediately for a Customer Service Representative! This is a full-time opportunity with on-site training based in Guaynabo. Candidates should have an associate degree and be team-oriented, organized and attentive with the ability to manage customer accounts and resolve concerns. We highly value the reliability and availability of candidates prospective work schedules. Oportunidad de empleo!

Perks & Benefits

Climate Controlled Environment

Other on the spot perks

Paid Training

Weekly paychecks

Direct Deposit or Cash Card pay options

Paid Sick Leave

Paid Time Off

Sign on Bonus (Restrictions Apply)

Referral Bonus (Restrictions Apply)

$12.00 - $13.50 / Hour

Bonuses are per eligibility requirements

Employment Type & Shifts

Full Time

Part Time

Long Term

1st Shift

2nd Shift

Job Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Identify customer needs, research issues, and provide solutions

Maintain strong communication records for all conversations

Able to process & enter large amount of data into our system with accuracy

Meet individual and team performance goals

Strong written and verbal communication skills

Excellent attention to detail

Hablante bilingue requerido

Proficient with Windows operating systems

Knowledge of Microsoft Office suite (Excel, Word, Outlook)

1 year Customer Service experience

Available to work a schedule between 7 : 00 AM-8 : 00 PM (Monday to Saturday)

Reliable transportation

40 words typing per minute minimum

Associate Requirements

Associates Degree

Drug Test

Must be at least 18 years old