Plank House & Ko-Kwel Spirits Supervisor

Let's Be Friends!

At Ko-Kwel Casino Resort, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!

Why this job matters

Bring the spirit of hospitality to life by leading the Ko-Kwel Spirits Distillery Tasting Room and the Plankhouse Restaurant. This role ensures every guest leaves with a memorable experience by championing great service, smooth operations, and a team that feels inspired and supported. From compliance and training to daily leadership on the floor, you set the tone for excellence, fun and genuine connection in both venues.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Supervise front-of-house teams in both Ko-Kwel Spirits Tasting Room and the Plank House Restaurant, keeping service lively, welcoming, and aligned with our hospitality standards.
• Lead each shift with hands-on guidance-keeping an eye on the floor, jumping in to support the team, and ensuring every guest feels cared for. Handle service recovery with grace, from comps and vouchers to quick resolutions that turn challenges into positive moments.
• Tune in to guest needs and work closely with the Multi-Restaurant Manager to adapt service standards, ensuring every visit feels personalized, polished, and memorable. Coach and guide team members with encouragement and accountability.
• Keep an eye on the business side too-support cost control, smart scheduling, and inventory practices that maximize both revenue and guest satisfaction.
• Oversee smooth opening and closing routines, making sure cash handling, cleanliness, and readiness set the stage for a great service.
• Create a culture of learning by training new hires and ongoing staff, with special focus on tasting room knowledge, wine and spirits education, and fine-dining service finesse.
• Conduct performance evaluations that celebrate strengths, identify growth opportunities, and inspire team members to shine.
• Foster strong collaboration between front- and back-of-house teams, ensuring service runs seamlessly and guest satisfaction stays high.
• Champion compliance with OLCC rules, food handling regulations, and safety standards-protecting both our team and our guests.
• Address employee conflicts with fairness and professionalism, keeping the team unified and aligned with gaming and management practices.
• Keep policies and procedures up to date and in practice, ensuring smooth operations and regulatory compliance.
• Lead the opening and closing of dining areas and front-of-house food operations, setting a positive tone for each shift.
• Maintain healthy inventory levels for wine, spirits, and supplies, placing timely orders to support service without waste.
• Track variances, follow up, and keep operations running smoothly behind the scenes.
• Step in to resolve guest concerns with warmth and professionalism, always aiming to transform challenges into lasting positive impressions. Partner with the Executive Chef and kitchen leaders to keep service flowing seamlessly between front and back of house.
• Partner with Cask Club Support Staff to inspire and equip front-of-house teams to confidently share the story of Ko-Kwel Spirits. Train staff to promote club benefits, highlight tasting notes, and engage guests in ways that grow memberships and deepen brand loyalty.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.

You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll spend some time sitting but also be on your feet for extended periods, walk and use your hands to finger, handle and feel objects, tools and equipment. Some lifting under 40 pounds occasionally. It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke.

This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Must-haves, nice-to-haves, and maybe some bonus points

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

Job Posted by ApplicantPro