Senior Director, Capital Markets Financial Analyst Hub

Senior Director, Capital Markets Financial Analyst Hub

The Senior Director, Capital Markets Financial Analyst Hub will be responsible for leading Cushman & Wakefield's Capital Markets Financial Analyst Hub organization and ensuring the creation of a scalable operating model that delivers an exceptional service to Capital Markets Brokers. In this role, the Senior Director, Capital Markets Financial Analyst Hub will manage teams in the delivery of financial analyses across Capital Markets teams. To ensure the Capital Markets Financial Analyst Hub's sustained success, the Senior Director will be responsible for integrating the Hub into the larger Cushman & Wakefield platform, building strong relationships with markets and internal business partners, and establishing global business service capabilities.

Responsibilities :

• Spearhead the completion of the Financial Analyst Hub's national rollout via assembly and mobilization of a national team
• Create the overall vision and roadmap for the Financial Analyst Hub to align with leadership's goal and objectives
• Champion the Financial Analyst Hub vision and build organizational alignment and buy-in on the organization's value proposition and capabilities
• Support the build and maturity of global business service capabilities
• Coordinate with other leaders within the entire Broker & Market Support Platform, including the Deal Desk and Marketing Centers of Excellence
• Manage Financial Analyst Hub Managers and oversee the activities performed to manage day-to-day operations of both on-shore and off-shore resources within the Hub
• Monitor Financial Analyst Hub performance and processes to ensure consistent service delivery and alignment with timelines / SLA terms / best practices
• As required, provide guidance to Financial Analyst Hub Managers on means to improve quality of service delivery or address lagging performance
• Serve as escalation point for operational or process failures and actively work to remove any roadblocks
• Maintain strong, collaborative relationships with Operations Directors, Brokers, and other support group leadership to monitor process effectiveness, collect feedback on performance, and identify opportunities to build better processes
• Define Financial Analyst Hub success / performance metrics and report regularly on performance to leadership and other key stakeholders
• Lead process current state assessments to identify areas in need of improvement and opportunities for standardization
• Utilizing deep process subject matter expertise, understanding of leadership's strategy, knowledge of local market / Financial Analyst Hub operations, and analysis of Hub performance, continuously design and implement process improvement solutions
• Maintain clear process documentation and deliver effective communications across all impacted stakeholders for updated processes
• Monitor and solution for process design risks, issues, and deficiencies
• Supervise Financial Analyst Hub Managers in the management of Hub operations
• Hire and manage onboarding of new Financial Analyst Hub Managers
• Lead, coach, and develop Financial Analyst Hub Managers, including completion of performance evaluations

Core Competencies :

Qualifications :

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation for the position is : $204,000.00 - $240,000.00.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.