Customer Operations Specialist

A company is looking for a Customer Operations Specialist - Remote.

Key Responsibilities

Coordinate with Account Managers to prioritize and manage customer inquiries and issue resolutions

Evaluate and resolve customer complaints, ensuring timely follow-up on purchase orders and quality issues

Collaborate with specialized support teams to manage operational tasks and enhance communication across departments

Required Qualifications

2-year degree or equivalent experience

4-6 years of retail and / or supply chain experience with a solid understanding of sales and operations

Experience with case management tools and issue tracking

Ability to manage multiple stakeholders and prioritize tasks effectively

Good judgment and decision-making skills in a remote work environment