Customer Operations Specialist

Customer Operations Specialist

Ascend is seeking a Customer Operations Specialist to join our Order Fulfillment team as part of the Global Supply Chain organization based out of our Pensacola facility (preferred). It plays a key part in ensuring seamless order processing and customer satisfaction. This role is primarily responsible for the overall coordination of all activities necessary to provide sales, service and distribution support to our customers. They play a critical role in ensuring customer satisfaction and optimizing logistics costs and inventory.

The successful candidate will possess strong planning and analytical skills, be self-motivated and work well across functions at all levels within the organization.

Targeted Outcomes

• Cultivate strong working relationships with customers.
• Facilitate order execution across functions to ensure order on time and to customers satisfaction.
• Disciplined root cause approach for all customer related issues.
• Use of Supply Chain tools to identify areas of opportunity and monitor progress.

Key Responsibilities

Reports To : Order Fulfillment Manager

Location : Pensacola, FL Hybrid Schedule

Team Stakeholders : Works with Logistics, Credit, Commercial, Production Planning, Warehouse, Day Support Staff, and Leadership

Required Experience :

Preferred Experience :

At Ascend Performance Materials, we value transparency and fairness in our hiring process. We do not accept unsolicited resumes from third-party recruiters, search firms, or staffing agencies. Any resumes received from such entities will be considered the property of Ascend Performance Materials, and we will not be obligated to pay any fees for such submissions.

Skills Summary : About Us :

Ascend Performance Materials is the premium provider of high quality chemicals, fibers and plastics. With world scale integrated manufacturing facilities we are able to develop new products from our core technologies, and provide flexibility to respond to the expanding needs of customers. Ascend has global sales and distribution facilities across the globe and six manufacturing facilities globally.

Why work at Ascend?

Our vision is to be the recognized leader in the nylon 6,6 value chain, creating new possibilities with PA66 for everyone, everywhere, every day. We achieve that through living our Ascend values.

We care. We operate safely with high integrity for our employees, our customers and our communities. Our people are our greatest assets, and our Total Rewards Program extends beyond traditional benefits to include access to on-site medical clinics at our U.S. facilities, a global wellness rewards program and Performance Matters, an employee-driven recognition plan. Our Commitment to Zero demonstrates our belief that it is possible to operate with zero personal injuries, zero process safety incidents and zero environmental releases. And the Ascend Cares Foundation, led by Ascend employees, supports Ascend families in times of need, provides inspiring opportunities for community engagement and facilitates community leadership.

Customer-focused. We exist for our customers; they drive our actions. Their success is our success. Our plastics and chemicals are building blocks that help make everyday essentials safer and more sustainable, and we constantly strive to develop new and innovative products to meet the future needs of our customers. And that customer focus doesn't only apply to the marketplace it also applies to how we treat our colleagues and our fellow community members.

Better every day. We invest in our people and our processes to improve every day. A2E, our continuous improvement program, guides the way we do business. And this way of problem solving applies not only to our manufacturing practices but also to our commitment to developing our people. You'll see it during your career at Ascend in our leadership development, skills training and mentoring programs.

Agile. We think broadly and lead proactively in a constantly evolving organization and industry. Agility doesn't mean simply working quickly it means critical thinking, creative problem solving and novel approaches to everyday challenges.

One Ascend. All together, with a common set of goals and an eye toward the future. We don't accept silos. We look for ways to share across departments, sites and geography. This means you won't be boxed into a single role at Ascend you could get the chance to work with teams across the globe to improve the way we serve our people, our customers and our communities.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.