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Social Worker II

Social Worker II

University of Maryland Medical SystemUpper Marlboro, MD, US
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Job Description

Job Description

Company Description

Join Our Healthcare Team – Where Innovation Meets Compassionate Care

Are you passionate about making a meaningful impact in case management? Our department stands out for its innovative, patient-centered approach and unwavering commitment to compassionate care. We are currently seeking dedicated Social Workers to join our dynamic team.

Why Choose Capital Region Care Management Team?

  • Professional Growth : We invest in your future with robust continuing education support—both internal and external—tailored to your career goals.
  • Collaborative Culture : Our team thrives on interdisciplinary collaboration, open communication, and a shared mission. We celebrate each other’s contributions and foster a true sense of belonging.
  • Employee Wellness : We prioritize the well-being of our staff by promoting mental health resources, strong EAP services, and a healthy work-life balance in a supportive environment.
  • High Reliability Organization (HRO) Journey : As part of our commitment to excellence, we are transforming into a High Reliability Organization, embracing new practices and tools that elevate the quality of care for our patients—and each other.

If you’re looking for a workplace that values innovation, teamwork, and professional development, we invite you to be part of our journey.

Apply today and help us shape the future of behavioral and non-behavioral health care.

Job Description

Principal Responsibilities and Tasks

The following statements describe the general work performed in this role.  It is not an exhaustive list of all duties that may be performed.

  • Assesses patients, evaluates psycho-social problems, prepares and implements services care plans.
  • Collaborates with Admissions and Patient Accounts in admission and discharge planning.
  • Provides ongoing service planning.
  • Implements patient rehabilitation plans.
  • Assists in the coordination of patient discharges with healthcare providers / agencies for support in the patient's home.
  • Supports the Business office in processing all benefits, enrollments, applications and re-certifications as needed to ensure continual funding.
  • Provides family counseling as needed to help explore and resolve concerns regarding the family member residing at the Center.
  • Provides on-going community awareness to services including distributing information to feeder agencies and at public events.
  • Performs departmental administrative duties.
  • Attends management team meetings when scheduled.
  • Completes information for monitoring quarterly and annual utilization review and other reports.
  • Does related work as assigned

    • Customer Service

  • Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
  • Follows communication protocols to both internal and external customers, including introducing him / herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
  • Responds promptly and appropriately to customer questions / concerns / complaints and attempts immediate resolution.
  • Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
  • Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him / herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
  • Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.

    • Commitment to Co-Workers :

  • Offers assistance to colleagues and other departments when needed.
  • Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
  • Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
  • Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences.
  • Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department

    • Communication Etiquette :

  • Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.
  • Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
  • Does not text or use e-mail during meetings (except for exigent or emergency situations).
  • Limits use of business cell phone during meetings (remain on vibrate and / or calls go to voicemail).
  • Makes every effort to answer telephone calls within three rings, introducing him / herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
  • Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
  • Returns email and voicemail messages promptly but no later than within one business day (24 hours).
  • Always mindful of voice and language in public.

    • Self-Management :

  • Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
  • Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.
  • Completes mandatory, annual education and competency requirements.
  • Follows UMCAP safety, infection control and employee health standards.
  • Demonstrates responsibility for personal growth, development and professional knowledge and competency.
  • Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.
  • Reviews, signs, and adheres to UMCAP and / or departmental confidentiality statement

    • Qualifications

    Education and Experience

  • Master’s degree in Social Work required.
  • Valid Driver's License required.
  • Maryland state LCSW-C licensure and credentials is commensurate with clinical assignment required.
  • Experience :

    • Required :

    Completion of work study / internship in providing social work and case management services.

  • Preferred :

    • One or more years of case management experience in a medical provider setting.

  • Medical and Behavioral Health experience is higly preferred.

    • Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Pay Range : $31.78-$44.50

    Other Compensation : Relocation assistance may be provided to qualified candidates.

    Review the 2024-2025 UMMS Benefits Guide

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