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Technical Support SpecialistCreative Financial Staffing (CFS) • Holland, MI, US
Technical Support Specialist
Creative Financial Staffing (CFS) • Holland, MI, US
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- serp_jobs.job_card.full_time
- serp_jobs.job_card.permanent
job_description.job_card.job_descriptionCustomer Service : Providing exceptional customer service to internal end users and external vendors. Tier 2-3 Technical Support : Providing onsite technical support for hardware, applications, phones, network, and servers. User Administration : Manage users and permissions with M365 Admin Portal, Entra ID, Active Directory, and Group Policy. Project Work : Help spearhead various IT projects for the organization and various locations. Network & Servers : Managing the organization's Meraki equipment, LAN Network, Wi-Fi, Windows Servers, and virtual servers. Backups & Disaster Recovery : Managed the organization's backup and disaster recovery plan. 2+ years experience with Tech Support Level 1-2. Experience with RMM tools or ticketing systems such as JIRA, ConnectWise, ServiceNow, etc. Experience with user administration within M365, Entra ID, Active Directory, and Group Policy. Experience managing on-prem Windows Servers and Virtual Servers like VMware. Experience managing backup and disaster recovery solutions. Strong technical documentation skills. Motivated to learn and grow as an IT professional, working with new tech and on new projects. Excellent customer service skills in person, virtually, or over the phone. Certifications in CompTIA, Microsoft, Cisco, etc. Seniority level : Entry level Employment type : Full-time Job function : Information Technology Industries : Accounting
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Creative Financial Staffing (CFS) provided pay range
This range is provided by Creative Financial Staffing (CFS). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$62,000.00 / yr - $74,000.00 / yr
Job Details
- Location : Holland, MI (1 day WFH)
- Job Type : Full Time | Permanent
- Salary : $30-$35 / Hr
We are looking for a Technical Support Specialist to join a growing IT team. In this role, you'll resolve a wide range of internal IT issues while delivering an exceptional end-user experience. Ideal candidates bring 2–4 years of IT support experience, strong problem-solving skills, and proficiency with Microsoft technologies and networking basics. You'll join a collaborative, growth-focused team committed to service excellence, continuous improvement, and professional development.
Responsibilities
Preferred Experience
Bonus Experience
Additional Details
J-18808-Ljbffr
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Technical Support Specialist • Holland, MI, US
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