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Technical Support Engineer

Technical Support Engineer

VirtualVocationsGrand Rapids, Michigan, United States
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A company is looking for a Technical Customer Support Engineer (L2).

Key Responsibilities

Take ownership of escalated tickets from L1 support and provide timely updates and resolutions

Investigate and resolve complex technical issues involving APIs, integrations, and cloud environments

Create internal documentation and mentor L1 team members to enhance support effectiveness

Required Qualifications

3+ years in a technical support, systems engineering, or DevOps-related role

Strong knowledge of cloud infrastructure (AWS required; Azure and GCP a plus)

Proficiency with APIs, log analysis, and troubleshooting SaaS applications

Experience using ticketing systems (DevRev, Jira, Zendesk or similar)

Background in a fast-paced SaaS or startup environment preferred but not required

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Technical Support Engineer • Grand Rapids, Michigan, United States

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