Engineer I, CS

Job Description

Job Description

Title : Engineer I, Quality (Customer Service)

Reports to : Location :

LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium ion polymer batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com

Summary

As a Customer Service Engineer I in Quality Department, you will work at our state-of-the-art Lithium-Ion battery plant in beautiful Holland, MI. This role directly supports the OEM on projects involving failure investigations and root cause analysis, using appropriate investigation techniques and statistical methods.

Responsibilities :

• Manage customer communication for all quality-related topics
• Notify and coordinate process changes with customers
• Manage external failure costs
• Lead projects involving failure investigations
• Root cause analysis
• Act as a liaison between Quality, Engineering, Manufacturing, and the customer to facilitate effective problem-solving and corrective action activities
• Utilize statistical tools to analyze complaints and corrective actions
• Conduct follow-up audits to ensure corrective actions are implemented
• Travel to OEM, Tier 1 facilities or failed vehicle location as needed, including leading containment activities
• Cultivate customer relationships
• Conduct quarterly onsite customer visits as required
• Maintain cleanliness at work-site in accordance with 5S3R Standards :

Sort, Set in order, Shine, Sustain

Qualifications :

Experience :

Skills :