National Accounts Representative

Job Description

Summary Step into a dynamic role as a National Accounts Representative, where your exceptional customer service, organizational skills, and proactive approach will be at the forefront of maintaining and enhancing relationships with customers and vendors. From managing work orders to completing mark‐ups, you'll be a key player in ensuring seamless operations, timely solutions, and overall customer satisfaction. National Accounts Representatives are occasionally assigned overtime and / or business travel. Reports to the Junior National Accounts Manager or the National Accounts Manager.

Key Responsibilities The following are the essential duties and responsibilities of a National Accounts Representative. Other duties may be assigned.

 Build and maintain positive, professional relationships with customers and affiliates.

 Communicate effectively via phone and email to address inquiries, provide updates, and resolve issues.

 Act as a trusted liaison between customers and vendors to ensure seamless service delivery.

 Oversee and manage the dispatch process for various service calls, prioritizing timely and effective resource allocation to meet customer needs.

 Request and submit proposals for additional repairs / services and to correct deficiencies.

 Follow up on completed inspections with affiliates to make sure the reports, paperwork, and invoices are sent to National Accounts in a timely manner.

 Review the Call Analysis report from your account manager and provide status on work orders.

 Review exception management queue and mark‐up queue daily.

 Review all paperwork for completeness and accuracy including the NTE (Not to Exceed) amounts on customer POs (purchase orders) prior to mark‐ups.  Mark‐up / price the service and inspection call properly before submitting to the Account Receivable team.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.