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Project Manager - Managed Services

Project Manager - Managed Services

fusionSpanRockville, MD, US
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fusionSpan is a dynamic, fast-paced hybrid and remote work environment that prioritizes innovation, trust, and community in everything we do.

We are a team of highly-committed individuals inspired by technology's impact on society, and we recognize our work's role in the well-being of our nonprofit clients and the communities they serve.

As an AI-first organization, we keep our eyes tuned to the horizon, finding new ways to leverage cutting-edge technologies in ways that drive improvements in operational efficiency and impact, both for our clients and for our internal team.

Location :

  • Rockville, MD.
  • Hybrid role with 2-3 days in office.
  • Role Overview As a Project Manager within fusionSpan's Managed Services team, you will be a key leader in delivering ongoing support and feature enhancements to our clients.
  • You will serve as the primary point of contact for varied-sized organizations, primarily focusing on Salesforce consulting projects.
  • Your work will be a dynamic mix of planned enhancements and urgent bug fixes for a portfolio of 10-20 clients.
  • Every day is unique, and achieving success demands adaptability, strategic foresight, and a genuine commitment to owning the client relationship completely.
  • The ideal candidate excels in a dynamic environment, is self-driven, a natural problem solver, and possesses a strong ability to prioritize tasks and manage client expectations.

Responsibilities :

  • Act as the primary strategic partner and point of contact for a portfolio of Managed Services clients, building strong, trust-based relationships.
  • Manage project oversight, ensuring all deliverables meet client requirements and fusionSpan standards.
  • When managing large features / enhancements, take primary responsibility for the overall project plan, ensuring timely and on-budget delivery.
  • Collaborate closely with Business Analysts, Architects, and Developers to translate client needs into clear requirements, project plans, and accurate estimates.
  • Present requirements and estimates to the customer for review and sign-off Closely monitor contract hours and manage outstanding invoices.
  • Orchestrate and lead regular client check-ins, reporting on progress, budget consumption, and strategic roadmap items.
  • Create new Statements of Work(SOWs) / change orders(COs) as needed, coordinating with internal teams for approval.
  • Lead a pod of 2-3 Business Analysts assigning based on their skillset and availability, and ensuring their utilization targets are met on a weekly basis.
  • Expertly prioritize and manage a dynamic backlog of tasks across multiple clients, balancing urgency and importance to maximize value and team efficiency.
  • Proactively identify and manage project risks, issues, and out-of-scope items.
  • Manage resource allocation and forecasting for your clients, ensuring optimal team utilization and effective delivery Maintain and update project documentation using platforms such as FreshDesk, Jira and Confluence.
  • Champion client success by proactively communicating upcoming changes, managing expectations, and ensuring a seamless, high-quality support experience.
  • Required Qualifications :

  • Minimum 2 years of project management experience, with a proven track record of managing technical projects in a consulting or support environment.
  • Proven ability to manage a portfolio of multiple projects or clients simultaneously in a fast-paced, dynamic environment.
  • Strong understanding of support-based project lifecycles and agile methodologies.
  • Excellent leadership, communication (written and verbal), and interpersonal skills.
  • Detail-oriented and highly organized.
  • Preferred Qualifications :

  • Experience with Salesforce or other enterprise CRM platforms.
  • Knowledge of Managed Services or IT support models.
  • Experience in an entrepreneurial or startup environment.
  • What We Offer :

  • Medical (PPO), dental, and vision plans – 100% covered for employee  Long / Short-term disability insurance – 100% covered for employee  Life and AD&D insurance – 100% covered for employee  401K with up to 5% matching contribution 15 days of paid vacation – increases with tenure 10 paid federal holidays 12 weeks of parental leave About fusionSpan fusionSpan is a fast-paced, high-energy global firm with a highly motivated team.
  • This role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities.
  • We are open to qualified candidates worldwide even though our job opportunities are posted for a specific region.
  • Check out our Great Place to Work Certified Badge here .
  • Our Company Values :

  • Trust : We believe trust is the foundation of success, and build it through unwavering integrity, transparency, and open communication.
  • We deliver on promises, address challenges directly, and hold ourselves accountable to excellence in all interactions with clients, partners, and teammates.
  • Innovation :

  • We understand that excellence and innovation go hand-in-hand and are committed to developing forward-looking, creative solutions that meet our clients’ evolving needs and move the industry forward.
  • We embrace change, celebrate creativity, and prioritize quality to create a new standard of performance.
  • Community :

  • We are a community-first organization committed to creating a culture of collaboration, inclusivity, and respect where each voice is heard and all contributions are valued.
  • We prioritize responsible and sustainable practices on our path to positively impact those we serve.
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