Manager, Managed Services (Marketing Solutions)

Job Description

The primary purpose of this job is to lead and manage Quad Blueprint client engagements from project qualification through implementation, ensuring client understanding and satisfaction. This involves managing client relationships, collaborating with Managed Services and Sales Leadership, and partnering with a team of Project Managers and Business / Data Analysts. The role also includes defining project scope, objectives, and deliverables, developing strategic client solutions, and optimizing internal processes for cost efficiency. Additionally, the job requires participating in strategic projects to drive continuous improvement, supporting executive-level communications, and identifying opportunities for additional revenue and client relationship building.

Lead and manage Quad Blueprint client engagements throughout the lifecycle from project qualification through handoff to Sales and / or implementation

Manage the client relationships from initial pitch of Blueprint through final readout, working to ensure the client understands what's required of them, the overall process and navigate to ensure we receive all needed information

Partner with Managed Services and Sales Leadership to vet Blueprint projects for validity and growth potential

Partner with the team of Project Managers and Business / Data Analysts to support Blueprint initiatives and support long-term team growth

Define and manage project scope, objectives, deliverables, timeline and proposal development

Apply in-depth knowledge of marketing strategies, resourcing efficiency and operational best practices

Develop actionable, strategic client solutions across the entire MX solution set

Craft clear, compelling client proposals, report outs and other deliverables that succinctly meet client objectives

Collaborate with SMEs across the Quad network, as well as manage expectations and accountability

Participate and drive the creation of client deliverables including : discovery planning, data request / collection, workflow maps, technology diagrams, and organizational structures; help analyze and measure the effectiveness of current state operations to inform future state improvements and optimized commercial model

Listen to identify opportunities throughout the client discovery, and in turn participate in the solutioning of tailored recommendations for the client's desired future state

Identify potential opportunities beyond the scope of the engagement to help build a stickier client relationship

Lead client-facing and internal measurements for evaluation of engagements (post-mortem, client satisfaction survey); apply these learnings to team

Participate and / or lead strategic projects that drive continuous improvement of the team's operations, professionalize our business, and support strategic, sustainable growth

Partner with VP Branded and VP Print Management to enable superior client experiences and operational efficiency particularly for cross-functional, integrated client opportunities

Work closely with internal teams (sales, sales ops, marketing, etc.) to ensure alignment and seamless execution

Support Managed Services GM to prepare and deliver Executive-level communications / presentations, business reviews and strategic plans

Identify opportunities for additional Managed Services revenue

Collaborate with Sales Temas to develop compelling proposals for new Managed Services opportunities

Establish and maintain a customer-centric focus to ensure all efforts prioritize client success

Co-Develop strategic roadmaps with SMEs and Clients to meet objectives and enable expanded revenue opportunities

Ensure that Managed Services solutions are delivered on time and to the agreed-upon quality standards

Optimize internal processes and resourcing to ensure cost efficiency in service delivery

Education : Bachelor's Degree

Experience : 5+ years of experience

Proven experience in solution development utilizing a consultative approach strongly preferred.