Delivery Center Network Engineer

Description

Presidio, Where Teamwork and Innovation Shape the Future

AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.

The Role

As a Delivery Center Engineer at Presidio , you will work with some of the best minds in the industry to deliver IT excellence and support the answers to our clients' IT challenges. This is handled through our ITSM and monitoring platform to help identify when an issue occurs so our team can be alerted as quickly as possible and allow a seamless communication with our clients to help get the issue resolved. As we work quickly to reach a satisfactory resolution for our clients' needs, our diverse set of clients and their network topology will help bring in some new experience that can challenge you every day. New technology is always around the corner and our customers expect our team to be a leading force in helping them understand how they can have it integrated into their network for us to manage.

This role will support the 3rd shift (Monday through Friday - 12 : 00 a.m. - 8 : 00 a.m. ET).

Travel Requirements :

This position will be remote within the Continental US. No travel is required.

Responsibilities Include :

• Serve as an escalation point on support calls for products supported in our network product catalog.
• Provide ongoing Tier 2 support of production environments that include Cisco, Palo Alto, F5, Fortinet, Meraki and Aruba Products
• Carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network (if available) and then live network as implementation plans dictate.
• Troubleshoot and resolve equipment, configuration and network problems and to open and track vendor support cases through to problem resolution on production issues.
• Participate in an on-call rotation and may be called upon to work off-hours to support customer escalations.
• Develop additional skills in other products as business needs dictate

Required Skills and Professional Experience :

Understanding of the protocols surrounding IP networks. These skills should generally include :

Additional Desired Skills :

Your future at Presidio

JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inAI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here,your impact is real.Whether you're harnessing the power ofGenerative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com .

Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit : https : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com .

Notice to Massachusetts Candidates : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note : Presidio does not accept unsolicited agency resumes / CVs. Do not forward resumes / CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes / CVs.

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.