Director of Customer ServiceVirtualVocations • Baltimore, Maryland, United States
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Director of Customer Service
VirtualVocations • Baltimore, Maryland, United States
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A company is looking for a Director of Customer Service to design and scale the service operation that enhances customer experience and retention.
Key Responsibilities
Lead the service department, overseeing the performance of service agents and managers
Architect processes and systems to streamline operations and improve customer experience
Own retention strategies and KPIs, driving initiatives to reduce churn and enhance customer engagement
Required Qualifications
5+ years in Service or Operations leadership, with at least 3 years managing managers
Experience in designing and optimizing processes that enhance efficiency and customer satisfaction
Strong understanding of contact center operations and performance management
Proven ability to analyze data and implement actionable insights
Comfortable in fast-paced, high-growth startup environments
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Director Of Service • Baltimore, Maryland, United States
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