Customer Support Analyst II
VirtualVocationsKnoxville, Tennessee, United Statesjob_description.job_card.variable_days_ago
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A company is looking for a Customer Support Analyst II - Automation.
Key Responsibilities
Serve as the primary contact for customers via phone, email, and web portal, addressing their inquiries and issues
Collaborate with team members and departments to develop effective solutions for customer problems
Utilize Salesforce to document customer interactions and contribute to the Customer Support Knowledge Base
Required Qualifications
BS / BA degree in computer systems or related fields, relevant technical certification, or over one year of experience in customer support for software or business applications
Ability to thrive in a fast-paced, collaborative environment
Professional demeanor and positive attitude
Self-directed with a proactive approach to improvement opportunities
Flexibility to work 8-hour shifts within specified Customer Care Center hours and participate in on-call rotations
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Customer Support Analyst • Knoxville, Tennessee, United States
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