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Co-Op/ IT Technician
Co-Op/ IT TechnicianGreater Cincinnati Behavioral Health Services • Cincinnati, OH, US
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Co-Op / IT Technician

Co-Op / IT Technician

Greater Cincinnati Behavioral Health Services • Cincinnati, OH, US
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Overview

Join our mission to help individuals with mental illness and addictions to lead healthy and productive lives. GCBHS has an immediate opening for a Full-time Co-Op / IT Technician to work at our Cincinnati office location.

Why Work at GCBHS?

  • GCBHS is a pioneer in the field of behavioral health treatment for adults, children, and families
  • Top Workplace every year since 2010
  • Paid Time Off and Sick Time
  • Flexible work schedules
  • Public Student Loan Forgiveness
  • Comprehensive health insurance
  • 403(b) Retirement with Match

Responsibilities

  • Provide first-level technical support for hardware and software issues, including troubleshooting and resolving user problems.
  • Assist users with VPN connectivity issues, ensuring secure access to company resources.
  • Support network administration tasks, including monitoring and maintaining network performance using tools such as Meraki.
  • Manage help desk tickets through Solarwinds Web Help Desk, ensuring timely resolution of requests and incidents.
  • Analyze user requirements and provide appropriate solutions for mobile devices.
  • Collaborate with other IT team members to implement upgrades and new technologies.
  • Maintain documentation of support processes, procedures, and user guides to enhance service delivery.

    • Qualifications / Skills

  • Proficiency in providing technical support for Microsoft operating systems and iPhone iOS.
  • Strong understanding of VPN technologies and network administration principles.
  • Experience with help desk operations and customer service best practices.
  • Familiarity with Web Help Desk or similar ticketing systems for managing support requests.
  • Ability to analyze problems effectively and provide timely solutions.
  • Knowledge of mobile device management and support.
  • Excellent communication skills, both verbal and written, to assist users in a clear and concise manner.

    • Schedule

  • 8 hour shift
  • Monday to Friday

    • Ability to Relocate

  • Cincinnati, OH 45206 : Relocate before starting work (Required)

    • Work Location

    In person

    EEO Employer F / M / Disabled / Vets

    Apply today! Our work is #LifeChanging!

    J-18808-Ljbffr

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