Sr. Service Administrator

Company Overview : Entre Computer Services is Rochester's leading provider in technology services, including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Founded in 1984 and headquartered in Rochester, NY, Entre serves organizations both regionally and nationally. We are a family-oriented organization that values professional growth, work-life balance, and a collaborative team environment. We offer flexibility, resources for individual success, and a culture that promotes employee well-being. Qualified candidates are encouraged to apply. We are excited to be hiring a Sr. Service Administrator for our client in Raynham, MA. Ideal candidates can expect the following responsibilities and will have some or all of the qualifications listed. Key Responsibilities : Manage and support enterprise-level IT infrastructure, including on-premise servers, network devices, and cloud environments. Provide expert-level deskside and remote support to end users, ensuring quick resolution of complex technical issues. Administer and support Microsoft Office 365 environment (Exchange Online, Teams, SharePoint, Intune). Manage and monitor Azure services, including virtual machines, Active Directory, and security configurations. Lead IT service operations including incident response, change management, and service improvement planning. Collaborate with cross-functional teams on infrastructure projects, upgrades, and migrations. Maintain documentation for systems, processes, and procedures. Supervise or mentor junior IT staff, providing technical guidance and performance feedback. Ensure compliance with security best practices and organizational policies. Evaluate and recommend new technologies and solutions to improve IT efficiency and reliability. Qualifications : 5+ years of experience in IT infrastructure, support, or systems engineering roles. Strong knowledge of networking (LAN / WAN, firewalls, VPN, DNS, DHCP). Solid experience with Windows Server (Active Directory, Group Policy, DNS, etc.). Hands-on experience with Microsoft Office 365 (Exchange Online, OneDrive, Teams, etc.). Proficiency with Microsoft Azure services and administration. Familiarity with endpoint management tools such as Intune or SCCM. Excellent troubleshooting and analytical skills. Strong communication and customer service skills. Ability to work independently and manage multiple priorities. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Entre, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.