Student Services Analyst (Financial Aid)

Student Services Analyst (Financial Aid)

Job ID : 321871

Location : GateWay Community College

Full / Part Time : Full Time

Regular / Temporary : Regular

Hiring Salary Range

$52,525.00 - $68,282.00 / annually, DOE

Grade

114

Work Schedule

Monday - Friday, 8 am - 6 pm; some evenings and weekends may be required

Summer Hours : Monday - Thursday, 7 am-6 pm

This position may allow for a remote work day, and the schedule will be determined upon hire.

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD :

Affordable and Comprehensive Benefits Package :

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off : Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans : 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs :

Job Summary

The Student Services Analyst serves as a fully proficient professional within the Financial Aid Department, providing expertise in Title IV, Campus-Based Aid, and Scholarship programs. This role requires independent research, evaluation, and analysis, as well as a strong foundation in federal and state regulations. Responsibilities include reconciling federal, state, and scholarship funds; resolving complex issues; and leading projects or staff teams. The analyst may supervise, train, and evaluate staff while coordinating and administering programs, offering technical guidance, and ensuring compliance. As a subject-matter expert, the analyst delivers high-level customer service and provides critical support to both internal and external stakeholders.

Essential Functions

20% Performs highly technical and complex financial aid student service and processing. Processes aid for assigned students. Identifies resources needed to address students' circumstances and potential barriers. Assists students by walk-in, electronically, over the phone, and by email.

20% Independently processes various student appeals utilizing professional judgement guidelines. Provides information and technical assistance regarding program-applicable laws, policies, rules, and regulations. Interprets and develops changes in policies and procedures. Reviews program requirements to evaluate and determine eligibility, and / or evaluates policy to determine and ensure program compliance.

20% - Troubleshoots and resolves office processing / service issues, which may include computer / software problems. Prepares and processes reports and tracks processing and completion. Administer programs such as scholarships, loans, Federal Work-Study, and Pell grants. Coordinates and performs systems testing and maintains database information and reporting systems. Supports staff with daily operations, technically complex issues, when customers challenge the process, etc. Provides advice to staff and students regarding processes related to complex issues. May directly or indirectly supervise full-time and part-time staff. Monitors processing by staff, assuring the quality of data being processed by staff, and addressing needs that arise.

20% - Prepares, presents, designs, and maintains correspondence, reports, presentations, program materials, and documentation. Provides training and orientation to full-time and part-time staff. Coordinates office functions, projects, events, and processing. Coordinates workflow and develops policies and procedures. Performs program coordination and administration, including operational planning, program evaluation, problem resolution, and technical assistance. Provides daily processing updates to employees (as needed).

10% - Serves as a subject matter expert, applying professional judgment to financial aid applications, determining eligibility, and ensuring compliance with federal regulations. Stays updated on federal regulations and communicates changes to staff, fostering a student service and compliance-driven culture within the office. Collaborates with the financial aid team to streamline processes, resolves aid processing issues, and ensures timely, accurate aid disbursement. Coordinates, organizes, and supervises staff work when assigned, ensuring deadlines are met and work is evaluated and prioritized effectively.

10% Monitors department financial aid processes to ensure compliance with federal regulations and internal policies. Reviews program requirements and evaluates criteria to determine student eligibility and processes. Conducts research on Title IV federal guidance and industry best practices to recommend and implement new strategies for the department; performs other duties as assigned.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Desired Qualifications

A. Experience in coordinating, administering, planning, or Title IV aid, evaluating scholarships, or related programs in Higher Education.

B. Experience in the administration of Federal Title IV financial aid programs.

C. Experience with the administration of institutional funding (i.e. grants, scholarships, etc.)

D. Experience in coordinating activities such as workshops, and / or conducting presentations.

E. Experience utilizing internal / external databases (i.e. PeopleSoft (SIS), FSA Partner Connect, Financial Management Systems (FMS) etc.)

Special Working Conditions

assistance

be default on any federal funds.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

Posting Close Date

Open until filled; first Review 10 / 02 / 2025.

Applications received after the review date may not be screened.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321871&PostingSeq=1

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