Resolution Specialist

A company is looking for a Resolution Specialist responsible for managing complaints, incidents, and accidents for designated clients.

Key Responsibilities

Document, investigate, and resolve complaints for assigned clients within specified timeframes

Monitor compliance with client service level agreements and report non-compliance issues

Compile and submit reports on incidents, accidents, and complaint trends to leadership

Required Qualifications, Training, and Education

High School Diploma or G.E.D

2 years of customer service experience

Previous Quality & Compliance experience preferred

Some college education preferred

Working knowledge of customer service protocols and procedures preferred