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Receptionist & Intake Coordinator

Receptionist & Intake Coordinator

IICRCSalem, VA, US
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Receptionist & Dispatcher

Do you love working with people and being part of a winning team? Then, don't miss your chance to join our Franchise as our next Receptionist & Dispatcher. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"!

We're seeking someone who is comfortable meeting new people, who has excellent communication skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you should thrive in this work environment. Our idea of the ultimate candidate is someone proactive, who truly enjoys providing superior service, is detail-oriented, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect hero!

As a valued SERVPRO Franchise team member, you will receive :

  • Competitive pay rate
  • Paid time off (PTO) and paid holidays
  • Health Insurance
  • 401K matching
  • Paid training and certifications
  • An environment to grow and develop your talents into a fulfilling career

Duties / Responsibilities :

  • Promptly receive and enter lead calls and job referrals into the system, ensuring accuracy and completeness.
  • Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
  • Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
  • Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
  • Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient and timely job completion.
  • Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.
  • Perform other job-related duties as assigned.

    • Position Requirements :

  • High school diploma / GED (preferred)
  • At least 2 years of customer service and / or office-related experience
  • Excellent interpersonal and customer service skills.
  • Prior dispatch experience preferred
  • Ability to multitask and remain detail-oriented
  • Knowledge of local geographical area is preferred
  • Must be knowledgeable in relevant computer applications
  • Proficient with Microsoft Office Suite or related software.

    • Physical Requirements :

  • Prolonged periods of sitting at a desk.
  • Must be able to lift up to 25 pounds at times.

    • Hours :

  • Monday - Friday 8 am-5 pm

    • SERVPRO of Roanoke, Montgomery & Pulaski CO. is an EOE M / F / D / V employer

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