Customer Support EngineerVirtualVocations • Norfolk, Virginia, United States
Customer Support Engineer
VirtualVocations • Norfolk, Virginia, United States
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A company is looking for a Customer Support Engineer (Remote).
Key Responsibilities
Support customers via phone, email, and Zoom, managing the resolution process end-to-end
Diagnose and resolve issues related to networking, API usage, integrations, and file automation
Identify and escalate bugs, collaborating with Engineering to implement quick fixes
Required Qualifications
Technical curiosity and ability to solve complex puzzles
Experience in troubleshooting technical issues across various platforms
Ability to provide empathetic customer support while focusing on solutions
Experience in fast-paced environments with a strong attention to detail
Strong written communication skills for documenting updates and insights
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Customer Support Engineer • Norfolk, Virginia, United States
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