CONTACT CENTER PROGRAM MANAGER

At General Infomatics, Inc. we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust, and a commitment to excellence.

We are looking for a CONTACT CENTER PROGRAM MANAGER for a full-time position supporting the Defense Health Agency - In transition support services. The position is on-site in Bedford, PA (flexibility for remote work). The successful candidate will be able to travel at least once a month to DHA HQ in Falls Church, VA

SUMMARY

Make a difference every day by leading a team that supports those who have served our nation. We're seeking a Contact Center Program Manager to oversee operations at the Bedford, PA, contact center, providing vital services for the Defense Health Agency.

In this role, you will :

• Lead and inspire a dedicated contact center team.
• Oversee daily operations with a focus on quality, efficiency, and compliance.
• Ensure exceptional service for Active Duty, Reserve Component, National Guard, Coast Guard, and veteran communities.
• Manage triage services , directing calls and inquiries to the right resources.
• Oversee transition coaching , referrals, and follow-ups to support smooth life and career transitions.

This is more than a management role - it's an opportunity to guide a mission-driven team and directly impact the lives of service members and veterans.

If you thrive in a fast-paced, purpose-driven environment and have a passion for operational excellence, we want to hear from you.

REQUIREMENTS

Certification as a Project Management Professional with a background in healthcare services

If you are a highly motivated individual with a strong work ethic and a passion for delivering successful projects, we want to hear from you. Apply now!

Come join our team!

We encourage our Veterans and Military Spouses to apply and self-identify during the recruitment process.

This position is contingent upon contract award

Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.

General Infomatics (GI) is a minority-owned, Service-Disabled Veteran Owned Small Business (SDVOSB), headquartered in McLean, VA. We are ISO 9001 : 2008 Quality Management System (QMS) Certified.

Gold Hire Vets Medallion – Department of Labor

Member of the Military Spouse Employment Partnership – Department of Defense

Discover the Talent Program – Hire our Heroes – US Chamber of Commerce Foundation

Certified V3 (Virginia Values Veterans) Company – Commonwealth of Virginia

Equal opportunity / Affirmative action employer

Must be able to pass a US government security investigation and a thorough job verification.

Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.

Job Posted by ApplicantPro