Accounts Receivable Manager - Remote US Based

Collections Manager

MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offeringsspanning LTL, truckload, parcel, intermodal, air, and oceanMODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Job Description : Collections Manager

Location : Dallas, TX or Remote

Reports To : Director, Order to Cash

About the Role

MODE Global is seeking a Collections Manager to join our Shared Services team. In this role you are responsible for overseeing the global end-to-end Cash to Collections process, ensuring accuracy, efficiency, and exceptional customer service. You will lead a global team, inclusive of our outsourced partner. This leader will oversee the full collections lifecyclefrom managing portals and submitting invoices to coaching team members and resolving billing disputes. This is a great opportunity for someone who thrives in a fast-paced, remote environment, and enjoys balancing strategic leadership with tactical execution.

Key Responsibilities

• Oversee and manage all aspects of accounts receivable collections across all companies, ensuring timely and accurate collection of outstanding balances.
• Create and execute on collection strategies aimed at lowering delinquency metrics.
• Oversee the day-to-day work of the outsource partner and analyze / solution problems with the partner as needed.
• Oversee vendor strategy, sourcing, and contract management
• Lead and execute high-volume collection efforts through calls and emails enduring timely and accurate documentation of customer interactions.
• Identify and execute various initiatives that improve DSO and cash collections.
• Contribute to process improvements by identifying opportunities to streamline reporting and automate workflows
• Serve as the point of escalation for complex payment plans, bankruptcy and other payment adherence issues.
• Recommend accounts for escalation, legal action, or write-off when necessary.
• Collaborate with sales and customer service teams to resolve billing disputes.
• Identify root cause and trends leading AR to age and identify how to proactively address.

Experience / Requirements

Why Join MODE Global?

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.