Manager of Billing Operations Accounts Receivable

Join Caris In Transforming Cancer Care

At Caris, we understand that cancer is an ugly worda word no one wants to hear, but one that connects us all. That's why we're not just transforming cancer carewe're changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day : "What would I do if this patient were my mom?" That question drives everything we do.

But our mission doesn't stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcaredriven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

The Manager of Billing Operations Accounts Receivable is responsible for providing leadership in the development and improvement of accounting policy and procedures and internal control environment. Responsible for management, reporting, accounting & analysis, internal controls and policies & procedures related to all aspects of revenue and accounts. This involves close collaboration with, and business counsel to representatives throughout the organization. Manage, coach, and inspire a team of associates to provide solid and well thought out external and internal management information. Assess and review of financial controls and documentation.

Job Responsibilities

• Meets all deliverables and goals set by department.
• Meets all regulatory agency requirements as they pertain to job function.
• Manages day-to-day activities of multiple teams of Health Information department, including management of in-bound customer correspondence, customer phone calls, and patient case discrepancy management.
• Ensures the needs of clients, patients, field staff, and laboratory are appropriately addressed by prioritizing work of multiple as needed.
• Works cross functionally with other department leaders to improve workflows and enhance customer satisfaction.
• Represents the Health Information department in cross functional teams to ensure larger company projects include Health Information input.
• Ensures service quality by monitoring team member performance, identifying performance issues and implementing corrective action as necessary.
• Hires and trains team members.
• Develops training programs.
• Investigate and resolve escalated and complex client issues and problems, identifying areas of customer satisfaction and dissatisfaction.
• Monitors employee's performance and productivity. Utilizes processes and available tools to analyze trends, maintain and enhance performance, and report statistics. Provides regular feedback to all Health Information team members on their performance; identifies areas of improvement. Manages performance accountabilities for individual team members.
• Collaborates with management as it relates to team member challenges dealing with performance and behavior.
• Ensures adequate support coverage by managing adherence to work schedules fully utilizing daily management reports / tools.
• Provides on-going training and development of team members through effective coaching, motivating and proactive career development.
• Mentors, coaches, and addresses developmental opportunities and disciplinary issues on the team. Implements corrective action and further development plans as necessary. Uses motivational techniques to assist team members in maintaining and exceeding standards.
• Conducts audits on work and determines additional training and counseling that may be required due to the results of the audit; including, providing recommendations, guidance, and implementing solutions to improve results.
• Actively supports and engages Health Information team members in the quality process. Assesses training needs as identified, shares results in a timely manner, and provides training and coaching to drive continuous improvement.
• Supports new technologies as a tool for driving increased efficiencies and stronger results.
• Conducts regular team meetings. Attends applicable department / management meetings. Keeps team informed of new processes and general updates.
• Manages correspondence, escalated issues and requirements / regulations.
• Works collaboratively to problem solve and participate cross functionally with other teams as necessary.
• Maintains a high level of confidentiality to protect the concerns of the company, management, and employees.
• Provides strong, consistent leadership and direction to the team, translates company and department vision into measurable goals and objectives for the team, and helps team members understand how they contribute to Caris's success.
• Serves as a role model for staff, maintaining a professional, positive work environment that promotes a high-performance environment.
• Takes ownership for personal growth and career development of self. Focused on continuing to expand leadership skills, experience, and capability.
• Accepts other duties as assigned

Required Qualifications

Preferred Qualifications

Physical Demands