Senior Customer Support Specialist
VirtualVocationsPhoenix, Arizona, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Senior Customer Support Specialist to join their team.
Key Responsibilities
Serve as the primary contact for customer inquiries via email, live chat, and phone
Assist clients in utilizing the software effectively and handle complex requests
Provide training to new and existing customers and collaborate with internal teams to resolve issues
Required Qualifications
5+ years of experience in a client-facing role, preferably in SaaS or web-based solutions
Experience working from home
Strong interest in technology and intellectual property or law
Ability to quickly learn new concepts and teach others
Experience in managing multiple projects simultaneously
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Customer Support Specialist • Phoenix, Arizona, United States
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