Aging Service Manager

Aging Services Manager

Position Summary :

The Aging Services Manager is responsible for overseeing the agency's quality assurance and program improvement efforts. This role includes ensuring compliance with programs and maintaining quality control. The manager will primarily handle protective services intake and will provide support for supervisory functions across all service areas.

Position Responsibilities :

Essential Functions :

The duties and responsibilities of this position include, but are not necessarily limited to :

• Establish procedures and guidelines for quality assurance across all agency departments. These procedures and guidelines will ensure alignment with the relevant program requirements.
• Develop, implement, and maintain quality assurance systems, establish standards, and train staff. Work with individual program areas to address quality issues, recommend improvements, and foster a culture of continuous improvement.
• Screen, review and assign reports of need.
• Provide clinical supervision, training, and programmatic oversight to agency staff as needed.
• Support Protective Services functions through screening and assigning cases.
• Acquire and maintain certification as a Protective Services worker. This position may take on Protective Services duties as necessary.
• Continuously evaluate and monitor the performance of individual units and employees and identifying strengths and problems, while determining need for training.
• Review and analyze case records for completeness and adherence to established standards.
• Acquire and maintain certification as an Agency Assessor supervisory review of Functional Eligibility Determination (FED) assessments submitted by assessors.
• Participate in case conferences, as required, with appropriate staff as well as external agencies, providers, and consumer, and / or family to ensure service delivery to consumers.
• Convene meetings on a regular basis and participate in agency meetings as required.
• Participate in orientation and training, in-service as assigned, and attend regularly scheduled management, team and staff meetings.
• Provide routine backup to other supervisors within the agency.
• Offer support and supervision to case managers during their after-hours on-call work.
• Represent the agency in varied media outlets and at in person events as needed.
• Determine and apply an ethical and professional framework of responsible areas.
• Adhere to all policies, laws, regulations and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures.

Minimum Education and Experience :

Minimum Knowledge, Skills, and Abilities :

Physical Demands :

Work involves standing, walking, sitting, lifting, carrying, talking, hearing, using hands to handle, feel objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee must occasionally lift and / or move up to 40 pounds a distance of 15 feet or less.

Working Environment :

Normal office environment. This position requires individuals to be office-based and can work remotely while performing some job functions. Must have access to transportation and be able to regularly travel to required meetings. May occasionally have to perform assessment functions. Access to transportation for occasional home visits (including areas where public transportation may not be available) and attending required meetings and trainings is required. Evenings and weekends are occasionally required for event management and attendance.

This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant / employee. It is not intended to create a binding employment contract nor cover every detail of the position, and may be changed where appropriate.