Residential Services Staff Shift Lead

Job Description

Job Description

Description : Position Overview :

Residential Services Staff are responsible for assisting guests and other staff and maintaining the quality of daily activities and services at Path of Life Ministries sites. All Residential Service Staff have responsibilities that include : assisting as needed with food service, monitoring and reporting on the condition of the site and assisting with general maintenance as needed, assisting with daily janitorial / housekeeping duties, helping to create and maintain a safe encouraging and positive atmosphere within the program, assisting with guest relations including intakes, guest requests, grievances and compliance issues, assisting with volunteer and visitor relations, and other daily operational duties as assigned or requested.

Residential Services Staff – Shift Lead is our highest level of Residential Services Staff and is, therefore, also uniquely responsible for monitoring and reporting on the performance of Residential Services Staff and Interns and working closely with and reporting to the Shelter Manager, as well as maintaining additional office and clerical duties as assigned or requested. Residential Services Staff – Shift Lead must confidently make emergency decisions and / or give direction to guests and other Residential Services Staff and Interns according to the policy, procedures, principles, and values of Path of Life Ministries in the absence of direct supervision.

Preferred Skills / Knowledge :

• Housing-First Principles
• Shelter Diversion
• Trauma-Informed Care
• Customer Service
• Motivational Interviewing
• Ethics, Professionalism & Boundaries
• Computer Literate
• Organized
• De- escalation / Mediation
• Timely and Accurate Document / Reporting Completion
• Managing Difficult Situations

Essential Job Functions

Maintain the quality of daily activities and services at the job site :

Monitor daily activities and services at the job site :

Assist as needed with food service :

Monitor and report on the condition of the site and assist with general maintenance and janitorial duties :

Help to create and maintain a safe, encouraging, and positive atmosphere within the program :

Guest Relations :

Visitor and Volunteer Relations :

Daily Operational Duties as requested and assigned :

NOTE : This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Path of Life Ministries is an equal opportunity employer / program. Auxiliary aids and services are available upon request to individuals with disabilities.

Requirements :

Preferred Qualifications :

Required qualifications :

Physical Requirements :

Residential Services Staff are required to participate in the cleaning and inventory stocking of the shelters, as well as food service. Carrying supplies is often required. Other physical activities may include…

Special Requirements :