Account Director, Sr.

Sr. Account Director

Salary : $155,000

This role will be responsible for setting the expectations for service delivery at Williams Lea Tag. The Sr. Account Director establishes best practices to serve our clients across multiple service offerings and empowers and enables his / her operations team to deliver superior service. The role focuses on operational excellence, continuous improvement, and team development. This role establishes goals and success metrics that align with the overall business and client objectives while building client relationships at the operational level.

Job qualifications :

• A Bachelor's degree or equivalent experience is required
• Over 8 years' experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment
• Demonstrated record in developing strategic solutions that have permanently resolved poor contract performance or difficult situations
• Established accomplishments in successfully growing volume, profitability and client satisfaction
• Excellent client service skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations
• Proven experience in the development, implementation and management of complex multi-service solutions for clients
• At least one year business development experience
• Minimum of five years of successful financial management; understanding of how day-to-day and strategic decisions

Supervision :

Job relationships :

Job duties :

Working conditions : Office Environment

Full operational and financial oversight for global client relationship covering onsite and offsite support models including front-of-house services, general office services, word processing, admin services and creative services.