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Guest Service Representative

Guest Service Representative

Palm Beach Gardens MarriottPalm Beach, FL, United States
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  • Organize, confirm, process, and conduct all guest check-ins / check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment; verify and adjust billing.
  • Activate and file room keys.
  • Process all guest requests and relay messages.
  • Print contingency lists to have a record of all guests in case of emergency.
  • Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
  • Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
  • Run and review daily reports / logs.
  • Complete designated cashier and closing reports in the computer system.
  • Accept and record wake-up call requests and deliver to appropriate department.
  • Count bank at beginning and end of shift; secure bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
  • Notify Loss Prevention / Security of any guest reports of theft.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
  • Ensure uniform and personal appearances are clean and professional
  • Maintain confidentiality of proprietary information protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • Drug test and background check may be required
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    Guest Service Representative • Palm Beach, FL, United States

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