NOC Technician
Location : Dallas, TX (ONSITE 5days / week)
Contract Length : 6-12 months
Scheduled hours for this position are Monday through Friday, 8 : 00 AM to 4 : 00 PM.
Please note : This role may also require participation in an on-call rotation or shift work to support 24 / 7 operational coverage.
We're seeking an experienced Network Operations Center Technician to support one of our key clients in maintaining the performance, reliability, and security of their critical telecommunications infrastructure. This role includes supporting major systems such as microwave, two-way radio, wireless LAN, and more. The ideal candidate is highly self-motivated, technically skilled, and comfortable working independently with minimal supervision in a client-facing environment.
Required Qualifications :
- High School Diploma required; Advanced degree preferred
- 5+ years in a NOC environment or equivalent technical support role
- Strong understanding of telecommunications network design and architecture
- Familiarity with VMS, access control systems, FAA tower lighting requirements
- Experience troubleshooting SCADA and AMS systems
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced, high-reliability environment
- Technical certifications preferred
Key Responsibilities :
Operate, monitor, and maintain digital and analog telecommunications networksProvide primary support for major network systems and secondary support for smaller systemsDiagnose, resolve, and document network issues; escalate as neededConduct trend and capacity analysis to anticipate needsSupport video monitoring and access control systemsMonitor NERC / CIP critical sites and notify personnel of potential issuesEnsure compliance with all Change Management proceduresCoordinate planned outages and restoration activitiesAssist in training new team members and serve as a mentorStay up to date on telecom regulations, protocols, and best practicesBe available for on-call and shift work as part of a 24x7 operationWhat Success Looks Like :
Timely response to CIP-related alarmsAccurate and efficient escalation and coordination with field teamsProactive system monitoring and issue resolutionConsistent documentation and adherence to standardsGenius Road, LLC is proud to be a Certified Women's Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.