Talent.com
Senior Coordinator, Academy Support
Senior Coordinator, Academy SupportAcademy Of Motion Picture Arts and Sciences • Los Angeles, CA, US
Senior Coordinator, Academy Support

Senior Coordinator, Academy Support

Academy Of Motion Picture Arts and Sciences • Los Angeles, CA, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Department :

  • Information Technology Reports to :   Manager, Technical Support Job Type :   Regular – Full-time Job Classification :  Hourly (Non-exempt) Workplace Location :   Los Angeles –   Pickford Summary / Objective : The Senior Coordinator, Academy Support provides frontline support to the Academy’s IT department by responding to phone calls and email inquiries from Academy members and the public.
  • This role assists users with accessing and engaging with the Academy’s online platforms, including voting, streaming, dues payments, login assistance, and other digital services.

Essential Functions of the Job :

  • Serve as one of the public points of contact for the Academy, engaging with Academy members and awards submitters.
  • Ensure timely attendance and proper follow-up of assigned work and projects.
  • Participate in project meetings as needed to ensure a thorough understanding of project goals, technical approaches, and implementation timelines.
  • Assist the Technical Support Manager in training Academy Support agents on new and existing systems.
  • Interface with the Technical Support Manager to communicate member needs and trends in member feedback.
  • Actively maintain a thorough understanding of the Academy’s wide-ranging online platforms to effectively communicate instructions to members at a moment’s notice.
  • Serve as a secondary base of operations for the department and act as the point of contact for the team in the absence of the Technical Support Manager.
  • Work with the Technical Support Manager to complete special departmental projects.
  • Maintain a high level of professionalism and positivity at all times when communicating with members.
  • Occasionally reroute incoming calls and emails to the correct department.
  • Participate in training sessions with project managers to learn new platforms or refresh skills on seasonal platforms.
  • Interface with the Technical Support Manager to communicate member feedback.
  • Log and track each member interaction in CRM, occasionally interfacing with the IT team to make sure every inquiry is properly recorded and resolved.
  • Participate in data-driven team projects as needed by IT and Member Relations.
  • Assist the QA team as needed to test assets for the Academy Screening Room.
  • Perform other related duties as assigned.

    • Required Competencies :

  • A bachelor’s degree required; a technical discipline is preferred. 2+ years of relevant experience.
  • Strong skills in the use of technology and websites are required.
  • Flexible and collaborative with a strong ability to shift direction quickly and adapt to changing priorities.
  • Outstanding communication is a must, including fluency in English and highly professional verbal and written communication, and special attention to detail and accuracy.
  • A proven ability to handle confidential information with discretion.
  • Intermediate proficiency in using MS Office.
  • Ability to work cooperatively with other Academy departments.
  • Flexibility to work some weekends and late evenings during Oscars season.

    • Preferred Qualifications :

  • Process-driven approach to technical support desired.
  • CRM (preferably Microsoft Dynamics CRM) knowledge desired.

    • Required Vaccination :

  • Full vaccination against COVID-19 is required, including any booster vaccinations as applicable.  Exception :   Medical and religious accommodations approved by the Office of People & Culture.

    • Compensation :

  • The expected salary range for this role is $23.00 - $24.00 per hour.
  • The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law.

    • Decisions will be made on a case-by-case basis.) Benefits :

  • Comprehensive medical, dental, and vision coverage. 15 days of PTO, plus company-paid holidays.
  • Additional time off including summer hours, winter hours, and a cultural floating holiday.
  • Paid sick leave.
  • Paid parental leave. 401k retirement plan with a company match Clean Air Commuter Program Employee Assistance Program through CompPsych Guidance Resources.
  • Wellness benefits through Cigna Healthcare.
  • Free access to 16,000+ online courses through LinkedIn Learning Free Academy membership screenings Free tickets and screenings at the Academy Museum Employee discounts through LifeMart and Working Advantage Powered by JazzHR
    • serp_jobs.job_alerts.create_a_job

    Support Coordinator • Los Angeles, CA, US

    Job_description.internal_linking.related_jobs
    Charge Capture Coordinator - Rev Cycle / CBO - Santa Ana, CA ONSIT

    Charge Capture Coordinator - Rev Cycle / CBO - Santa Ana, CA ONSIT

    KPC GLOBAL MEDICAL CENTERS INC. • Santa Ana, CA, US
    serp_jobs.job_card.full_time
    THIS IS A FULLY ONSITE POSITION •.The primary responsibility of the Charge Capture Coordinator is to monitor clinical activities related to billing compliance. This position must have the ability to ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    House Coordinator

    House Coordinator

    momentum-formerly-ucpla • Santa Ana, CA, US
    serp_jobs.job_card.full_time
    Schedule Available : Varying hours, five days per week, including weekends and holidays (full-time / 40 hours per week).Administrator / QIDP and nursing staff to assure quality care.As a House Coordinato...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Restoration Project Coordinator / Admin

    Restoration Project Coordinator / Admin

    Paul Davis Restoration • Valencia, CA, US
    serp_jobs.job_card.full_time
    What Does a Coordinator with Paul Davis Do?.Track the progress of job from inspection, estimate approval, through job completion. Obtain all required documentation required for a job from fellow col...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Appeals and Grievances Coordinator - 246568

    Appeals and Grievances Coordinator - 246568

    Medix • Glendale, CA, United States
    serp_jobs.job_card.full_time
    Health Services Specialist I – Appeals & Grievances.Onsite to start, Hybrid after training.Monday – Friday, 8 : 30 AM – 5 : 00 PM (flexible by ~30–60 minutes). This role is ideal for someone who has exp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Behavior Technician / Caregiver

    Behavior Technician / Caregiver

    Giant Steps Training Programs • Altadena, CA, US
    serp_jobs.job_card.full_time
    Ambiria Homes has been providing specialized residential services to adults with developmental disabilities within the Greater Los Angeles area since 2014. Each of our homes have a maximum of 3 resi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client coordinator

    Client coordinator

    Vision Life Llc • Pasadena, CA, US
    serp_jobs.job_card.part_time
    The Client Coordinator at Vision Life is responsible for overseeing and coordinating services for individuals receiving Supported Living Services (SLS). This role involves case management, client ad...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Psychological Operations Specialist - Up To $14.5k Signing Bonus

    Psychological Operations Specialist - Up To $14.5k Signing Bonus

    United States Army • Mount Wilson, CA, US
    serp_jobs.job_card.permanent
    As a Psychological Operations Specialist, you’ll be an expert at persuasion.You’ll assess and develop the information needed to influence and engage specific audiences. You’ll broadcast important in...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    CCT Transition Coordinator

    CCT Transition Coordinator

    Libertana Home Care • Los Angeles, CA, US
    serp_jobs.job_card.full_time
    The CCT Coordinator is responsible for coordinating the options that are available to SNF residents.The CCT Coordinator is responsible for assisting in the liaison work between the State of Califor...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Restoration Project Coordinator / Admin

    Restoration Project Coordinator / Admin

    IICRC • Valencia, CA, US
    serp_jobs.job_card.full_time
    What Does A Coordinator With Paul Davis Do?.Track the progress of the job from inspection, estimate approval, through job completion. Obtain all required documentation required for a job from fellow...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Account Support Coordinator

    Account Support Coordinator

    MeriCal, LLC • Orange, CA, US
    serp_jobs.job_card.full_time
    For over 60 years, MeriCal has been at the forefront of innovation in the dietary supplement industry, delivering custom manufacturing and packaging solutions with passion and precision.With state-...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Instructor

    Instructor

    MERCEDES DIAZ HOMES INC • Burbank, CA, US
    serp_jobs.job_card.full_time
    Are you a FAN of families or is your family your biggest FAN? If the answer is yes, it is because you value and demonstrate talents like being : . Consistent; the one who is reliable in good times and...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Coordinator, Studio Services

    Coordinator, Studio Services

    CIM Group • Los Angeles, CA, US
    serp_jobs.job_card.full_time
    SKR Group is a vertically integrated real estate development and management platform with holdings mostly in the greater Los Angeles submarket. Our structure allows us to oversee every stage of the ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Opinion Contributor

    Remote Opinion Contributor

    Prime Insights • Altadena, CA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Patient Placement Coordinator RN - Full-time Variable

    Patient Placement Coordinator RN - Full-time Variable

    Providence Health and Services • Huntington Beach, CA, US
    serp_jobs.job_card.full_time
    Patient Placement Center Nurse supports care for Providence St Joseph Health (PSJH) patients by evaluating and coordinating the patient intake process. He / she will be involved in taking and triaging...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Unit Supply Specialist

    Unit Supply Specialist

    United States Army • Altadena, CA, US
    serp_jobs.job_card.permanent
    As the Unit Supply Specialist, you’ll be responsible for supervising and maintaining all Army supplies and equipment.You’ll receive, inspect, inventory, load and unload, store, issue, and deliver a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Retail Operations Advocate

    Senior Retail Operations Advocate

    First City Credit Union • Altadena, CA, US
    serp_jobs.job_card.full_time
    Senior Retail Operations Advocate.The Senior Retail Operations Advocate will assume, but not be limited to, the following responsibilities : Subject matter expert of established Credit Union operati...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Licensed CADC Group Facilitator

    Licensed CADC Group Facilitator

    Summit Malibu • Malibu, CA, US
    serp_jobs.job_card.full_time
    Summit Malibu is looking to hire a licensed CADC to facilitate groups for our detox and residential inpatient SUD program. We are looking for someone who has the proper credentials and experience to...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Radiation Therapist - $3,019 per week

    Travel Radiation Therapist - $3,019 per week

    LanceSoft • Tarzana, CA, United States
    serp_jobs.job_card.permanent
    LanceSoft is seeking a travel Radiation Therapist for a travel job in Tarzana, California.Job Description & Requirements. ARRT R, ARRT T, BLS, CA State licensed required.Min 2yr of experience requir...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted