Customer Service Representative

Job Description

Job Description

Join Insurance Partners of Kentucky as a Customer Service Representative in the vibrant city of Wickliffe, Kentucky. We are a dedicated team committed to delivering exemplary service to our esteemed clients. Here at Insurance Partners of Kentucky, we believe in creating an inviting environment where every team member feels valued and empowered to make a difference. As a CSR, you will serve as the crucial link between our company and our clients, ensuring their needs are met with professionalism and warmth. This on-site position allows you to engage personally with clients, providing them with the reassurance and guidance they deserve. We are looking for individuals who are passionate, positive, and eager to contribute to our mission of excellence in customer service. If you're ready to be part of a collaborative and dynamic work environment where your impact is recognized, apply today and become a vital part of our friendly team!

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Life Insurance

Career Growth Opportunities

Tuition Reimbursement

paid training

Bonus

appreciation lunch

home and work Balance

Responsibilities

Client Interaction : Promptly respond to customer inquiries and provide detailed information about our insurance products and services.

Problem Resolution : Resolve customer complaints by clarifying issues and escalating concerns when necessary.

Account Management : Maintain updated records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Service Excellence : Consistently deliver a high level of customer service to enhance client satisfaction and promote loyalty.

Team Collaboration : Work closely with other team members to provide a smooth and efficient customer experience.

Requirements

Experience : Previous experience in customer service or a related field is strongly preferred.

Communication Skills : Strong verbal and written communication skills are essential for effective interaction with clients and team members.

Problem Solving : Ability to think on your feet and provide solutions to customer inquiries and issues competently.

Customer Focused : A genuine desire to help and support customers, ensuring outstanding service satisfaction.

Detail-Oriented : Keen attention to detail to accurately process and document customer information.

Adaptability : Willingness to adapt to changing processes and environments within the office setting.

Team Player : Ability to work collaboratively within a team, contributing to a positive and supportive work environment.

Technological Proficiency : Basic understanding of computer systems and office software to handle routine tasks efficiently.