Medical Receptionist

Job Description

Job Description

Medical Receptionist – Full-Time

Spine Medicine and Surgery of Long Island

Locations : Garden City (3-4 days / week) & Ronkonkoma (1-2 days / week)

Spine Medicine and Surgery of Long Island is a premier, minimally invasive spinal surgery practice providing world-class, cutting-edge spinal care to the Tri-State area. As we continue to grow throughout Nassau and Suffolk Counties, we are seeking a friendly, professional, and highly motivated Medical Receptionist to join our expanding team.

Position Overview :

The Medical Receptionist plays a vital role in ensuring a seamless and welcoming experience for our patients. This position involves working at both our Ronkonkoma and Garden City locations, assisting with patient intake, managing front desk responsibilities, and serving as a key liaison between patients and the clinical team.

Key Responsibilities :

Greet and welcome patients with a positive and professional demeanor

Coordinate and organize patient intake and appointments

Accurately enter and update patient information in the electronic health record (EHR) system

Assist patients with completing necessary paperwork

Scan, file, and maintain medical records

Answer and direct incoming calls promptly and courteously

Verify insurance eligibility and assist with insurance-related inquiries in coordination with our billing department

Process co-payments and handle cash transactions responsibly

Deliver exceptional customer service to all patients

Communicate any patient concerns, delays, or special requests to the physician and clinical team

Qualifications :

High School Diploma or GED required

Prior experience in a high-volume customer service role (e.g., healthcare, hospitality, or retail) preferred

Excellent communication skills (verbal and written)

Friendly, patient-focused, and team-oriented attitude

Detail-oriented with strong organizational skills

Proficiency in computer systems and keyboarding (approximately 55 wpm)

Bilingual skills are required or preferred depending on office location

Must be adaptable and able to thrive in a dynamic, fast-paced environment

Comfortable interacting with physicians, patients, and team members

Willingness to be trained on our cloud-based EHR system

Physical Requirements :

Ability to sit and stand for extended periods

Frequent use of computers and standard office equipment

Job Details :

Hours : 9 : 00 AM – 5 : 00 PM (30–39 hours / week)

Remote Work : Not available

Benefits : Eligibility after a waiting period may apply

Our Workplace Culture :

Detail-Oriented : Focused on quality and precision

Outcome-Driven : High-performance and results-focused

People-Centered : Supportive and fairness-driven

Team-Oriented : Collaborative and cooperative environment

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