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Shift Lead (KFC)

Shift Lead (KFC)

Las Vegas PetroleumLittlefield, AZ, US
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Key Responsibilities :

1. Supervise Daily Operations :

  • Lead and supervise team members during your assigned shift to ensure smooth and efficient restaurant operations.
  • Monitor food preparation and ensure it meets KFC’s quality standards for taste, presentation, and portion control.
  • Ensure the dining area, kitchen, and restrooms are clean and organized.
  • Enforce health and safety regulations and ensure compliance with all local, state, and federal laws.
  • Handle opening and closing duties, including cash handling, securing the restaurant, and managing the shift transitions.

2. Customer Service :

  • Ensure excellent customer service is provided by the team, creating a welcoming and friendly environment for all guests.
  • Handle customer complaints and concerns in a calm, professional manner, striving to resolve issues to the customer's satisfaction.
  • Ensure that service is timely, accurate, and meets KFC's standards for guest satisfaction.

    • 3. Staff Management & Leadership :

  • Direct and motivate team members during the shift to ensure they meet performance expectations.
  • Provide on-the-job training and support to team members, including new hires.
  • Monitor team performance and provide feedback to improve efficiency and teamwork.
  • Assist in delegating tasks and assigning roles to team members based on needs during the shift.
  • Promote a positive work environment, motivating staff to work together and achieve team goals.

    • 4. Inventory and Stock Control :

  • Assist with inventory management, ensuring that supplies and ingredients are adequately stocked for your shift.
  • Help monitor food and product waste and ensure proper portion control to minimize losses.
  • Ensure that all kitchen equipment is in working order and report any maintenance issues promptly.

    • 5. Cash Handling & Financial Procedures :

  • Handle cash transactions and ensure that registers are balanced at the beginning and end of the shift.
  • Ensure that all transactions are completed accurately, and cash deposits are handled according to company guidelines.
  • Help manage labor costs by optimizing staffing levels based on customer volume.

    • 6. Training & Development :

  • Assist with training new employees and provide continuous feedback and guidance to improve performance.
  • Help assess team members' strengths and weaknesses and support their ongoing development.

    • 7. Safety & Cleanliness :

  • Ensure that the restaurant meets KFC's safety and cleanliness standards, including food safety and sanitation procedures.
  • Maintain the cleanliness of workstations, dining areas, and restrooms throughout the shift.
  • Conduct safety checks on equipment and ensure that team members follow safe working practices.

    • Skills & Qualifications :

  • Education : High school diploma or equivalent (required).
  • Experience : Previous experience in a fast-paced food service or customer service role, with some leadership experience (preferred).
  • Leadership : Ability to lead and motivate a team in a fast-paced, high-pressure environment.
  • Customer Service : Strong customer service skills with the ability to resolve issues effectively and ensure guest satisfaction.
  • Communication : Excellent verbal communication skills for interacting with customers and staff.
  • Organization : Ability to multitask and stay organized while managing multiple responsibilities.
  • Time Management : Efficient in prioritizing tasks and managing time effectively.
  • Problem-Solving : Ability to think on your feet and solve issues quickly and effectively.
  • Flexibility : Willingness to work flexible hours, including nights, weekends, and holidays.

    • Physical Demands :

  • Ability to stand and walk for extended periods during shifts.
  • Ability to lift and carry items up to 50 pounds.
  • Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
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    Shift Lead • Littlefield, AZ, US

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