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Assistant General Manager (KFC)

Assistant General Manager (KFC)

Las Vegas PetroleumLittlefield, AZ, US
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Key Responsibilities :

1. Operations Management :

  • Assist in overseeing the daily operations of the KFC restaurant to ensure a smooth and efficient service.
  • Ensure that food is prepared according to KFC standards, ensuring consistency and quality.
  • Monitor inventory levels and ensure stock is replenished as needed.
  • Ensure that all health, safety, and cleanliness guidelines are followed consistently.
  • Help manage opening and closing procedures, including cash handling and securing the premises.
  • Maintain a clean and organized restaurant, including dining areas, kitchen, and restrooms.

2. Team Leadership & Staff Management :

  • Assist in recruiting, training, and onboarding new team members.
  • Provide guidance and coaching to team members, ensuring they meet performance expectations and follow operational procedures.
  • Help develop staff schedules to ensure the restaurant is adequately staffed for peak hours.
  • Promote teamwork and foster a positive work environment to keep staff motivated and productive.
  • Address employee performance issues, and provide constructive feedback to help employees grow.

    • 3. Customer Service & Guest Experience :

  • Ensure high levels of customer satisfaction by providing quality food and excellent customer service.
  • Handle customer complaints or issues in a professional manner, resolving them to the customer’s satisfaction.
  • Help implement strategies to improve guest experiences and encourage repeat business.
  • Monitor the service team to ensure a friendly and efficient experience for guests.

    • 4. Financial Management :

  • Assist in monitoring restaurant costs, including labor, food, and supplies.
  • Help manage cash flow, ensure proper cash handling, and oversee daily transactions.
  • Ensure that food costs, waste reduction, and other operational costs are kept within budget.
  • Assist with daily sales tracking and inventory management to maintain profitability.

    • 5. Compliance & Safety :

  • Ensure compliance with all local, state, and federal health and safety regulations.
  • Enforce KFC’s policies and procedures for food handling, employee safety, and cleanliness.
  • Assist in performing safety checks and ensuring that equipment is in working order.
  • Participate in audits and inspections as required by KFC and regulatory authorities.

    • 6. Training & Development :

  • Assist in training new hires and ongoing development of current team members.
  • Promote a learning culture by offering support and guidance to staff as they improve their skills.
  • Conduct performance evaluations and help identify opportunities for employee growth.

    • 7. Marketing & Promotion :

  • Assist in local store marketing efforts to promote KFC products and services to the community.
  • Ensure that promotional materials and special offers are implemented and communicated to customers.

    • Skills & Qualifications :

  • Education : High school diploma or equivalent (required); some college or business management coursework is a plus.
  • Experience : At least 1-2 years of experience in a fast-paced food service environment, ideally with supervisory or leadership responsibilities.
  • Leadership Skills : Strong leadership and management skills, with a focus on motivating teams to achieve restaurant goals.
  • Customer Service : Excellent customer service skills with the ability to handle challenging situations calmly and professionally.
  • Problem-Solving : Strong problem-solving skills with the ability to make quick decisions in a fast-paced environment.
  • Time Management : Ability to prioritize and manage multiple tasks efficiently.
  • Communication : Excellent verbal and written communication skills, with the ability to interact effectively with customers and staff.
  • Attention to Detail : Ability to maintain high standards for food quality, cleanliness, and safety.
  • Flexibility : Ability to work various shifts, including nights, weekends, and holidays, as needed.

    • Physical Demands :

  • Ability to stand, walk, and move throughout the restaurant for extended periods.
  • Ability to lift and carry items up to 50 pounds.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

    • Additional Information :

  • Competitive salary based on experience, with opportunities for advancement.
  • Benefits include health insurance, paid time off, and employee discounts.
  • Training programs available to help develop managerial and leadership skills.
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