Technical Support Representative

A company is looking for a Technical Support Representative to assist partners with technical inquiries and product support.

Key Responsibilities

Resolve customer inquiries across various channels while maintaining high satisfaction ratings

Craft timely and informative responses to product and technical queries

Participate in team meetings and share customer feedback to improve services

Required Qualifications

2+ years of experience in customer service and / or technical support

Full-time availability with the ability to work 5 consecutive days, including weekends

Strong deductive reasoning skills to identify the root causes of issues

Reliable WiFi and a distraction-free workspace

Patience and ability to teach non-tech-savvy partners