Contact Center EngineerVirtualVocations • Nashville, Tennessee, United States
Contact Center Engineer
VirtualVocations • Nashville, Tennessee, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Contact Center Engineer to oversee and optimize contact center technologies and processes.
Key Responsibilities
Configure and customize contact center software to meet business needs and implement new tools
Collaborate with IT, Engineering, and vendors to resolve technical challenges and enhance contact center workflows
Identify automation opportunities to improve agent efficiency and customer self-service options
Required Qualifications
6+ years of experience managing contact center software in a call center environment
Proven experience in leading and developing team members in a contact center
Strong knowledge of contact center technologies, including Zendesk and Nice InContact CX1
Experience in project management and process improvement
Willingness to travel to the office quarterly for collaboration
serp_jobs.job_alerts.create_a_job
Engineer • Nashville, Tennessee, United States
Job_description.internal_linking.related_jobs
You’ll be the face of our technical expertise, conducting compelling.By effectively communicating the value of our services, you'll help prospective customers understand how our solutions can solve...serp_jobs.internal_linking.show_more
Candidate must be located within commuting distance of Nashville, Tennessee / Morrisville, NC.Understanding of Incident Management.
Ability to work in team in diverse / multiple stakeholder environment...serp_jobs.internal_linking.show_more
Be among the first 25 applicants.Direct message the job poster from Themesoft Inc.Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of H...serp_jobs.internal_linking.show_more
Distribution Command Center Analyst.The Distribution Command Center Analyst monitors and evaluates business processes, skill and transactional priorities, and volume to resource ratios in conjuncti...serp_jobs.internal_linking.show_more
We're Hiring : Hands-On Print Professional.Customer Experience Center (CEC).You'll personally produce samples, operate equipment, maintain readiness, and deliver live demos that help our sales team ...serp_jobs.internal_linking.show_more
Life & Annuity Contact Center Operations Manager.DXC Technology helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ens...serp_jobs.internal_linking.show_more
If you are passionate about making a difference in the lives of others, you'll excel with a company that focuses on the financial wellbeing of its customers.
As a banker in the Regions' Contact Cent...serp_jobs.internal_linking.show_more
Customer Service Representative.Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Responsibilities include det...serp_jobs.internal_linking.show_more
COMPANY A leading technology solutions provider dedicated to helping customers design, deploy and manage next-gen IT infrastructure.
The company delivers high-value products and services through the...serp_jobs.internal_linking.show_more Life & Annuity Contact Center Operation Manager.DXC Technology helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensu...serp_jobs.internal_linking.show_more 
The General, a subsidiary of Sentry Insurance, is seeking a detail-oriented and customer-focused professional to join our team.
In this role, you will serve as a key point of contact in our call cen...serp_jobs.internal_linking.show_more
The Superintendent position will manage and control labor assignments on projects, including overseeing field operations, site safety working with HR, productivity, schedule, quality work, trade co...serp_jobs.internal_linking.show_more
This position will be responsible for, among other things, stages, shrink wraps and loads products by trip number and store number as it is received from the packing and pulling areas of the stockr...serp_jobs.internal_linking.show_more
At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence.Both our client service and culture are second to none, stemming from our firmwide embrace of our...serp_jobs.internal_linking.show_more
Old National Bank has been serving clients and communities since 1834.With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve.As a trusted part...serp_jobs.internal_linking.show_more
Equal Employment Opportunity : CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, se...serp_jobs.internal_linking.show_more
The client is looking for a Network Engineer II to assist in a network refresh and expansion of their entire network.This will affect 45 out of the 65 facilities and their data center.They will be ...serp_jobs.internal_linking.show_more
HairClub is looking for a Center Manager to lead all operations in our Center in order to ensure success in terms of sales, member experience, profitability, efficiency, and safety.As a Center Mana...serp_jobs.internal_linking.show_more
Incentive-based pay and bonuses •.Professional development opportunities.Company-provided vehicle (work truck).Rooter Plumbing's proven systems make it easy for our plumbers to achieve their goals, ...serp_jobs.internal_linking.show_more
Customer Storage Buy Specialist.This role has a minimum base pay from $15.This position is responsible for greeting customers and managing the customer storage buy pick-up process.Full-time and par...serp_jobs.internal_linking.show_more
Technical Sales Specialist Data Center
RM Staffing B.V. • Nashville, TN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30
System engineer
ClifyX • Nashville, TN, US
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
System Support Engineer
Themesoft Inc. • Nashville, TN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Distribution Command Center Analyst
Jackson National Life Insurance Company • Nashville, TN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Experience Center Manager - Printing Industry (Hands-on Role)
Durst Image Technology US • Franklin, TN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Life & Annuity Contact Center Operations Manager
DXC Technology • Nashville, TN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Contact Center Representative (12pm-9pm) w / Onsite Training (8am-5pm) - Nashville, TN
Regions Financial • Nashville, TN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Call Center / Customer Service IV
Staffing • Nashville, TN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Data Center Project Manager
Snipebridge • Gallatin, TN, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Life & Annuity Contact Center Operation Manager
DXC Technology • Nashville, TN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Associate Claims Support-Call Center
Sentry Insurance • Nashville, TN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Superintendent- Data Center Construction
CBRE • Hendersonville, TN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Distribution Center Loader
Genuine Parts • Lebanon, TN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Call Center Representative
Stout • Nashville, TN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Banking Center Manager
Old National Bank • Nashville, TN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Superintendent - Data Center
CBRE Group • Gallatin, TN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Network Engineer
TEKsystems • Brentwood, TN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Center Manager
HairClub • Nashville, TN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Call Center Manager
Mr. Rooter • Hendersonville, TN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Command Center Associate
Floor & Decor Holdings • Murfreesboro, TN, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted