Manager, Creative Services

Join the largest and fastest-growing independent artist merchandise company in the space. Work across contemporary recording artists' e-commerce stores, tours, retail programs, and album rollouts.

Reporting to the Director, Creative, this role helps manage creative across multiple artist projects - coordinating deliverables, timelines, and collaborators to bring ideas from concept to reality. You'll work closely with a wide network of freelancers, designers, and vendors, ensuring all creative output meets the highest standards of quality, timeliness, and cultural relevance.

Working Environment :

In-office 5 days / week with occasional travel or on-site support required. May involve weekend or extended hours during peak seasons. Very fast-paced and detail-driven environment, with a focus on problem-solving, managing multiple parallel projects, and re-prioritizing tasks as necessary.

What You'll Do

Creative Project Management :

Oversee day-to-day creative workflows across artist campaigns, ensuring milestones, deliverables, and approvals stay on schedule.

Translate creative direction into actionable steps, clearly communicating expectations to designers and external partners.

Maintain oversight of assets, ensuring they're delivered correctly formatted, organized, and ready for production.

Creative Coordination & Reference Building :

Research and curate creative references to inform project briefs, mood boards, and decks.

Assemble and refine decks and presentations for internal and client-facing reviews.

Support the Director, Creative in maintaining cohesion and visual consistency across projects and artist initiatives.

Freelance Network Management :

Manage existing freelance talent and identify new creatives to expand the network.

Assign projects, oversee timelines, and review deliverables.

Act as a key point of contact between internal teams and freelance collaborators.

Process & Delivery Oversight :

Build and maintain clear systems for file naming, asset storage, and version control.

Ensure all creative deliverables meet production requirements.

Collaborate with production, e-commerce, and marketing teams to coordinate handoffs and final approvals.

Cultural & Visual Fluency :

Maintain a sharp awareness of music, fashion, and internet culture to keep creative direction current and resonant.

Identify emerging creative trends, references, and collaborators to inspire ongoing work.

Who You Are

Highly organized and detail-oriented, able to balance and reprioritize needs in a fast-moving environment.

Strong communicator with the ability to keep partners informed and aligned.

Fluent in Adobe Creative Suite and Figma.

Familiar with the creative process from concept to final delivery, with an eye for design quality and detail.

Culturally fluent and aligned with contemporary music and fashion trends.

Self-motivated, proactive, and comfortable taking ownership of workflows and problem-solving.

What We Offer

Best in class health, dental, and vision insurance

Healthcare FSA

Dependent Care FSA

Commuter Benefits FSA

Short-term / long-term disability and life insurance

Paid Parental leave

401k with 4% match

Pet Insurance

Legal and Identity Theft Plans

Vacation time and sick days

$85,000 - $95,000 a year

The Pay Range, which consists of salary and commission, for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.