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IT Administrator
IT AdministratorNorth American Rescue LLC • Greer, SC, US
IT Administrator

IT Administrator

North American Rescue LLC • Greer, SC, US
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Overview

This role oversees and maintains the organization's comprehensive IT infrastructure, focusing on system reliability, data security, user support, and technology lifecycle management. This involves managing servers, network components, cloud services, and endpoint devices to ensure optimal performance and business continuity.

Essential Responsibilities

This is not an all-inclusive list of duties and responsibilities. Projects / duties may be modified / changed / added / deleted as needed.

  • System and Server Management :

Deploy and test updates on all servers, ensuring proper functionality and security.

  • Manage and monitor all network hardware (servers, network access control appliances, firewalls, etc.) for performance and intrusion.
  • Maintain and update firewall OS and configure both the firewall and network access control (NAC) for content filtering.
  • Evaluate server performance and ensure sufficient storage capacity.
  • Manage server hardware upgrades (RAM, drives) and perform software upgrades.
  • Manage and maintain the Active Directory (AD) domain, including user onboarding / offboarding, access privileges, and security.
  • Ensure all server software, including specialized applications like the barcode server software, is updated and running efficiently.
  • Security and Endpoint Management (Client Devices) :

    • Develop, test, and execute a schedule for installing updates / patches on client endpoints.

  • Manage comprehensive threat detection and prevention (antivirus, anti-spyware, anti-malware) solutions across all servers and client endpoints, ensuring timely updates and optimal performance.
  • Monitor the network for potential security intrusions.
  • Ensure file system privileges are correctly set to maintain data security.
  • Data Protection and Disaster Recovery (DR) :

    • Validate data backups (on-site and off-site) for proper execution, content accuracy, and retention.

  • Perform data and system restores upon request.
  • Regularly test full system restores and Active Directory restoration procedures.
  • Write and test the organization's Disaster Recovery plan.
  • Office 365 and Cloud Services :

    • Ensure Office 365 services (including email / cloud-based messaging and collaboration) are running efficiently.

  • Manage user accounts within Office 365 (add / remove users, password management).
  • Test Office 365 backups and restoration procedures.
  • Procurement and Vendor Management :

    • Research, purchase, and manage the inventory of all IT hardware (including new endpoint devices) and software / licensing.

  • Coordinate, oversee, and manage all work with external IT consultants and vendors.
  • Oversee and manage other IT-related systems, such as VoIP / phone systems and internet service providers (ISPs).
  • User Support and Troubleshooting :

    • Set up and configure all new endpoints (including domain access, user profiles, remote access like VPN shortcuts, and security software).

  • Provide support for all endpoint issues (hardware, OS reinstallation, software reinstallation, network access, performance, file system privileges).
  • Troubleshoot network issues (internal / intranet / internet connectivity) and printer issues.
  • Provide support for key line-of-business applications (e.g., ERP / CRM like Great Plains and Salespad), including add-ons, and general office software issues.
  • Troubleshoot database issues involving SQL Server and TSQL queries.
  • Deliver user training on new software updates (e.g., Office 365 application updates).
  • Serve as the primary contact for advanced support from hardware vendors (e.g., Dell).
  • Physical Security Systems :

    • Manage and maintain building access control (e.g., badges) via security software.

  • Manage and maintain security camera systems.

    • Supplemental Responsibilities

  • Completes any tasks and / or projects assigned by supervisor
  • Other duties as assigned

    • Accountability

  • Maintain and develop exceptional technical documentation for all network, system, and endpoint configurations, troubleshooting, and maintenance procedures.
  • Responsible for the overall maintenance, troubleshooting, and management of the entire network and all associated servers (including cloud services, web server, VPN, and file sharing / storage servers) and computers.
  • Research, recommend, and deploy IT best practices, standards, and protocols for system and network maintenance.

    • Authority

  • This role has no direct reports

    • Qualifications

    Education / Experience :

  • Associate's Degree or 5+ years of experience in IT

    • Specific Characteristics :

  • Proven ability to effectively communicate with stakeholders, build trust, and maintain a high level of professionalism.
  • Adaptable and flexible to rapidly changing priorities.
  • Commitment to maintaining the highest degree of confidentiality when handling sensitive information.
  • Ability to maintain composure under pressure and manage multiple simultaneous tasks effectively.
  • Proficiency across all IT disciplines, with the ability to diagnose and fix problems across various software and hardware platforms.
  • Strong customer service skills, helpful demeanor, and ability to perform well under stress.

    • Demands

    Time and availability :

  • Must be able to work at least 40 hours each week from 8 am-5 pm, or some variation thereof.
  • Occasional evening and weekend work may be required as job duties demand

    • Travel :

  • Must have transportation to and from headquarters.

    • Physical :

    The physical demands described here are representative of those that must be met by a typical office employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequently required to hear and talk
  • Use of hands for keyboard usage
  • Frequent sitting, standing and walking
  • Occasional reaching with hands and arms, stooping, kneeling, and lifting and / or moving up to 100 pounds when moving and changing computer equipment.

    • Environment :

  • Must be able to work in a moderately loud work environment.

    • Disclaimers

    AAP / EEO Statement -

    North American Rescue, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

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    It Administrator • Greer, SC, US

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