Client Operations - VP

Client Operations - VP

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology the gold standard in secure custody. Copper's multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody.

Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital.

In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.

Department Environment

The Client Operations team provides 24 / 7 support for our full contingent of global clients. As such, the team works on a shift pattern where you will be required to work 5 out of 7 days in a rotation (including weekends). Copper operates a 24 / 7 model to reflect the continuous nature of the markets and industry we serve. This approach not only ensures exceptional client service but also supports the operational demands of a global, always-on financial ecosystem.

Role Purpose

As a VP in our Client Operations team, you will act as a strategic leader in safeguarding client satisfaction and operational excellence across Copper's institutional client base. You'll serve as a key escalation point and operational authorityresolving complex inquiries, guiding technical issue resolution, and ensuring a consistently high standard of client service delivery. Your expertise will shape both frontline engagement and systemic improvements to the client experience.

Key Responsibilities of the Role

• Own BAU oversight for regional middle office operations, including supervision of 1st line risk and daily post-trade workflows
• Oversee all middle office operations, ensuring seamless client experience across Copper's platforms
• Support the launch, improvement, and scaling of Copper products, tools, and operational infrastructure
• Partner closely with Compliance, Risk, Finance, Product, Engineering, and Service Delivery teams to ensure seamless delivery
• Act as senior point of contact for escalation management.
• Monitor operational business partners in line with intercompany agreements, SLAs, and performance KPIs
• Drive continuous efficiency improvements, using data to optimize workflows and mitigate operational risk
• Build and mentor a team of AVPs and Associates, fostering a culture of accountability and excellence
• Deliver strategic projects from ideation to completion, aligning cross-functional stakeholders and timelines
• Cultivate and leverage an established internal network to drive collaboration and innovation across functions

Your Experience, Skills and Knowledge

Essential

Base Salary range - $120,000-150,000

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment. If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity. Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.