Student Services Technician

Student Services Technician

Job ID : 321524

Location : Estrella Mountain Comm College

Full / Part Time : Full Time

Regular / Temporary : Regular

Salary Range

$18.82 - $21.76 / hourly, DOE

Grade

107

Work Schedule

Monday - Thursday, 9am - 6pm, Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours : Monday - Thursday, 7 : 30am-6 : 30pm

Schedule is based on the operational needs of the department and EMCC.

To best serve the students, department, and college, this position is fully in-person.

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD :

Affordable and Comprehensive Benefits Package :

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off : Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans : 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs :

Job Summary

Estrella Mountain Community College (EMCC) is hiring a Student Services Technician in the Financial Aid department. This position performs student service and financial aid processing duties and may serve as EMCC's Veteran Affairs Financial Aid liaison.

Essential Functions

30% Works at the EMCC Financial Aid Front Desk providing Financial Aid in person, email, online, phone, and chat assistance. Helps ensure Front Desk is open and functioning during business hours and inquiries are accurately serviced. Addresses student and parent concerns.

30% Responds to requests for assistance from Maricopa Contact Center and other EMCC Departments. Resolves daily ASSIST cases. Responds to student emails. Ensures answers provided are appropriate and accurate. Provides Financial Aid coverage for recruitment and start of semester events during regular work days as well as Saturdays or evenings. Creates monthly email folders to ensure emails are tracked and completed. Processes and distributes student submitted forms.

20% Assists with training Financial Aid Front Desk Federal Work Study(FWS) student employees. Assists with FWS processing, eligibility forms, tracking spreadsheets, and contracts. Submits HDT's for technology, facilities maintenance requests, etc. Reserves rooms for FA meetings, training, etc. Sets up and process reports, keep the report list, frequency, processing directions and assigned person updated and monitored. Submits requests and work with District ITS when reports need to be created or updated.

10% Compiles office statistics such as monthly student visits, chats, emails received, phone calls, forms received, etc. Creates new year folders on the Financial Aid shared drive. Assists with ensuring EMC Financial Aid and related websites stay updated, including new aid year forms, regulatory changes, process changes, scholarships, etc.

10% Assists with PO's for Department memberships, training, supplies, keeping track of office supplies budget, etc. Manages and answers inquiries regarding purchasing, FMS accounts, and monthly pro card. Helps with the new year file move and file purging per record retention requirements. Works on projects assigned (for Ex. 4DX, Course Applicability, MTF, FWS, Repeat Coursework, Default Management, etc.) Participates in training / webinars as directed. Performs other duties as assigned commensurate to the grade level of the position.

Minimum Qualifications

High school diploma or GED and one (1) year of full-time equivalent clerical, administrative office support or related experience.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

1. Experience performing customer service in a financial aid related environment.

2. Experience communicating regulations and guidelines.

3. Experience using financial automated systems such as PeopleSoft, Banner, etc

4. Experience utilizing a computer and relevant software applications.

Special Working Conditions

Must not be in default or owe an overpayment of federal financial aid funds.

How to Apply

Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

Posting Close Date

Open until filled

Next review on September 4, 2025

Must apply by 11 : 59 P.M. on September 3, 2025, to be considered

If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321524&PostingSeq=1

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