Process Excellence Manager - Technology

Process Excellence Manager - Technology

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a realitydesigning and building a world class fiber network and creating a customer experience second to none.

Job Description

We are looking for a Process Excellence Manager - Technology to join our growing team! In this role, you will be responsible for analyzing, designing and optimizing cross-functional processes and workflows while identifying opportunities for automation, standardization and digital solutions, including AI, across the enterprise. You will work cross-functionally to uncover inefficiencies, drive automation, ensure data integrity, and support compliance. You will identify use cases to apply AI and digital tools to solve business problems and build scalable solutions for continuous improvement across the company. You will also support technology audits and data certification initiatives.

As a Process Excellence Manager - Technology, your duties and responsibilities will include :

Business Process Optimization Across Functions

• Build and maintain a continuous improvement roadmap aligned to strategic business goals.
• Evaluate and redesign and map processes in customer service, billing, sales, field operations, finance, HR, and IT.
• Drive automation, digitization, and workflow orchestration for efficiency, cost reduction, and improved experience.
• Partner with department heads to identify pain points and high-impact opportunities for process transformation and tailored technology solutions.
• Champion a culture of continuous improvement and digital enablement.
• Monitor industry trends and emerging technologies to drive innovation in operational excellence.

Data Certification & Quality Management

Internal Control & SOX Oversight

Enterprise Data Governance

Qualifications

What It Takes To Catch Our Eye :

Bonus Points For :

Additional Information

We Aspire To Contemporary Ways Of Working :

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We Offer Competitive Compensation And Comprehensive Benefits :

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion And Belonging Are At The Center Of Our Grounding Belief In Being Real :

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability / veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.

For all applicants, please take a moment to review our Privacy Notices :