Care Center Representative

A company is looking for a Care Center Representative to provide support and assistance in a service-oriented environment.

Key Responsibilities

Answer incoming emergency and non-emergency calls, dispatching responses as needed

Monitor medical alerts and alarms, providing compassionate support during critical situations

Record call details and update customer information in real-time while maintaining confidentiality

Required Qualifications

High School Diploma or GED required

0-1 year of customer service experience, preferably in a contact center or healthcare setting

Proficient typing skills (35 WPM) and familiarity with customer service software preferred

Willingness to work weekends, overtime, and flexible hours as needed

Minimum internet speeds of 25Mbps download and 5Mbps upload required for remote work