Army Training Management System Customer Support Agent

CGS is searching for a skilled customer support agent to provide assistance to the US Army's Digital Training Management System.

Essential Functions :

• Works with a team of Customer Service Agents supporting the US Army Digital Training Management System help center.
• Provides telephonic, email, online chat, and other customer services for government customers.
• Must maintain accurate and detailed records of customer interactions and transactions.
• Communicate potential issues to Customer Support Lead.
• Handle inquiries, complaints, and escalations in a professional and timely manner.
• Collaborate with other team members to ensure customer satisfaction.

Requirements :

Education :

Experience :

Working Conditions : Inside office on Government site.

Required Travel : Minimal

Job Type : Full-Time, exempt employee. Work Week : Monday - Friday (may vary based on mission requirements)

Benefits and unique perks offered, but not limited to :

CGS provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position. Only reasonable accommodation requests related to applying for a specific position within CGS will be reviewed.

All employees are required to agree to a background check.