Escalation SpecialistVirtualVocations • Rochester, New York, United States
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Escalation Specialist
VirtualVocations • Rochester, New York, United States
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A company is looking for an Escalation Specialist, NA AMOC.
Key Responsibilities
Monitor alarm systems and assist with troubleshooting efforts
Triage alarm signals and escalate issues to maintain equipment reliability
Manage communications using various tools while multitasking effectively
Required Qualifications
High school or equivalent diploma
Knowledge of Microsoft Office products and applications
Flexible schedule availability, including weekends and holidays
Experience in an IT / operations / call / command center environment
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