Sales Desk Manager

Suburban Ford of Waterford Sales Manager

The Sales Manager manages the activities of all sales staff ensuring sales targets and customer service levels are achieved. This individual is responsible for training, cross-training, and development of all sales staff.

Responsibilities

• Sales Process Management
• Ensure vehicles sales goals are attained by holding Sales Representatives accountable to Lithia sales process and customer experience.
• Manage daily activity of the sales staff using the daily work plan in LSMS to ensure sales volume and productivity goals are met.
• Ensure salespeople are engaging directly with the customer. When there isn't enough sales coverage, engages directly with customer themselves.
• Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds.
• Sales Staff Recruiting, Training and Development
• Train sales staff daily using meeting-in-a-box, role-play, storyboards, product demonstrations and product quizzes to ensure all are well versed in the sales process and manufacturer product knowledge.
• Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
• Customer Engagement
• Ensure all customers greeted promptly in a professionally and friendly manner.
• Address and resolve customer concerns promptly and professionally.
• Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.
• Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.
• Track ad sourcing by communicating with customers to identify what brought them to the store.

Skills and Qualifications

We offer best in class industry benefits :

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.