Technical Support Specialist I

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The Technical Support Specialist I is responsible for providing technical assistance and support to end users related to computer systems, hardware, and software. The Technical Support Specialist also runs diagnostic programs, isolates problems, and determines and implements solutions.

Full Time opportunity based on-site out of Charlestown, Indiana location.

Must be able to work Monday-Friday 7 : 30am-4 : 00pm ET.

Responsibilities

Responsible for converting and installing new hardware and software.

Make recommendations for improvements in computer systems.

Install and configure, individually or in combination, each component of computer system such as central processing unit, memory, motherboard and other peripherals.

Troubleshoot all hardware (computers, printers, etc.) and software for anomalies.

Assist users to resolve computer related problems such as inoperative hardware or software.

Train workers in use of new software and hardware.

Keep current thorough technical journals or manuals, attends vendor seminars on new computer hardware and software.

Maintain computer hardware and software inventories and coordinates asset management tracking with finance.

Coordinate cable installations, new hubs / switches and new computers for additional workstations.

Manage assigned Help Desk tickets to meet service levels.

Assist with phone system support.

Assist with support of VPN users in company wide network. Setup and configuration of VPN on laptops and user accounts.

Qualifications

High School diploma and / or technical degree / certification

Minimum of four (4) years of work experience in an IT related position

Excellent verbal and written communication skills

Excellent problem-solving and customer service skills

Ability to balance multiple priorities to meet expected response deadlines

Ability to work independently and as a member of a team

Demonstrated experience and strong knowledge of computer systems (desktops / laptops), printers, mobile devices and other technical products

Demonstrated experience and strong knowledge of Anti-Virus solutions, Exchange, Lan Environment, and Active Directory

Demonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365

Occasionally lift, carry, and move up to 35 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knipper is an equal opportunity employer.

Nice-to-have skills

• Hardware
• Troubleshooting
• Asset Management
• VPN
• Active Directory
• Microsoft Office 365
• Charlestown, Indiana

Work experience

Languages

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Technology, Information and Internet

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